Catalogue Maintenance tracking and planning aligned to established timelines
Support content owners and contributors as POC for new support requests and 1st line of support for escalations
Ownership and closure of Feedback cases related to IP, working with the IP owners on updates and resolution
Act as a POC for IP owners and contributors on support requests and 1st escalations
Support with delivery reporting and follow up
Standardize and drive consistency between GSA and CSA GD titles, processes, including templates and tools ensuring correct set-up of IP post publishing.
Project management and shared accountability for components in Sirona, ESXP, TRC, Chrysalis, Engineering Hub, SSG IP, Cave and Teams/SharePoint as defined by the Dir. BPM
Requirements
Proficient in SharePoint Online
Proficient in Viva Engage
Can Build Copilot Agents
Excel
PowerApps (not essential but a plus)
Benefits
Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.