Customer Support Representative
ThinkReservations
Customer Service Representative
BlueScope
full-time
Posted on:
Location Type: Hybrid
Location: Montana, Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist the Project Manager with field calls
- Manage the life cycle of the field issue which includes investigating the issue
- Collaborate with other functions of the business to determine the resolution
- Serve as the contact for the customer (Builder) throughout the claims process
- Contribute to providing services and products with Zero Defects
- Respond to field issues reported by the Builders and problem solve field issues to resolve claims by reviewing plans, specifications, scope, COGS, job folder, and clarification
- Work with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errors through Compass and BSP
- Write change orders and ensure they flow properly through the business
- Collaborate with Manufacturing, Engineering, and Project Management to determine final resolution
- Track and follow-up on status of claims
- Document potential claim issues and provide Project Managers with back-up information for submitted claims
- Complete claims analysis and develop training on results of root cause analysis
- Create field call tracking matrix for complex multi-phase projects
- Facilitate communications with Builder during claims investigation and resolution process
Requirements
- Associates or 2-year technical degree
- 3 years of related work experience in detailing, project clarification, project assistant or project management
- Experience with Pre-Engineered Metal Building practices, including parts order entry processes and reading architectural and VPC construction drawings
- 4+ years of relevant work experience (preferred)
- 2+ years of pre-engineered metal building (PEMB) experience (preferred)
- AutoCAD experience (preferred)
Benefits
- health insurance
- life insurance
- short and long term disability
- paid time off
- retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims analysisroot cause analysischange ordersparts order entryreading architectural drawingsreading VPC construction drawingsproject clarificationproject managementdetailingAutoCAD
Soft skills
problem solvingcollaborationcommunicationcustomer servicetrackingfollow-updocumentationfacilitation
Certifications
Associates degree2-year technical degree
