BlueMatrix

Manager

• Own the end-to-end renewal lifecycle for assigned accounts, including forecasting, outreach, negotiation, and execution
• Proactively manage renewal timelines to ensure on-time contract completion and minimize churn
• Identify renewal risks early and partner with internal teams to develop mitigation strategies
• Lead renewal discussions with clients, including pricing, contract terms, and scope changes.
• Collaborate with Client Success Managers to align renewal strategy with client health, usage, and value realization.
• Partner with Sales on expansion, upsell, or cross-sell opportunities identified during the renewal process.
• Maintain accurate renewal forecasts and pipeline visibility.
• Track renewal performance, churn, and retention metrics and report trends to leadership.
• Ensure renewal data is accurate in CRM and other revenue systems.
• Work closely with Finance, Legal, and Operations to support contract execution and compliance.
• Align with Revenue Operations on process improvements and tooling.
• Contribute to continuous improvement of renewal playbooks, templates, and workflows.

Renewals Manager

Account Executive

• Identify, target, and engage new enterprise customers to drive sales.
• Manage and close mid-to-high-value deals, navigating complex buying cycles with multiple stakeholders, including C-suite executives.
• Conduct in-depth discovery to understand client business challenges, positioning our solutions as strategic enablers of success and delivering clear ROI.
• Build strong relationships with new clients to secure long-term partnerships and identify upsell/cross-sell opportunities post-sale.
• Partner with internal teams to ensure a seamless sales process and outstanding client experiences throughout the sales cycle.
• Utilize CRM tools like Salesforce and Gong to manage the pipeline, forecast accurately, and track sales performance metrics.

Enterprise Account Executive

Business Development Rep

• Identify and research high-potential target accounts and key decision-makers across financial institutions, research firms, and asset management companies.
• Drive outbound prospecting efforts through a mix of cold calls, personalized email outreach, LinkedIn engagement, and social selling strategies.
• Proactively follow up on marketing-generated leads from webinars, events, and digital campaigns to convert interest into qualified opportunities.
• Respond promptly and professionally to inbound leads and inquiries, ensuring a seamless prospect experience.
• Qualify leads using the BANT framework (Budget, Authority, Need, and Timeline) to assess fit and readiness for engagement.
• Collaborate closely with Account Executives to route and hand off qualified opportunities, ensuring smooth transitions through the sales funnel.
• Secure and schedule discovery calls and demos for the sales team.
• Maintain detailed records of activities, touchpoints, and conversations in the CRM (e.g., Salesforce or HubSpot).
• Collaborate with Account Executives and Marketing to refine messaging and optimize outreach strategies.
• Meet and exceed weekly/monthly KPIs including calls, emails, meetings booked, and opportunities created.
• Continuously learn about BlueMatrix’s products, industry trends, and client challenges.
• Participate in team trainings, sales meetings, and cross-functional projects to grow your skills.

Business Development Representative

Customer Success Manager

• Own and nurture strong relationships across a book of strategic and mid-market investment banking clients in Japan.
• Serve as the primary point of contact, engaging with both senior executives and day-to-day users across business, operations, and technology teams
• Act as a trusted advisor to stakeholders at all levels, leveraging a consultative approach to drive adoption, deliver measurable results, and maximize value for our clients
• Collaborate closely with Support, Product and other internal teams to ensure timely resolution of client issues
• Act as the client’s advocate by managing requests, escalating challenges, and championing their priorities across the organization
• Proactively identify and mitigate churn risks, driving strong retention by reinforcing value and alignment with clients’ business objectives
• Partner with Account Managers on strategic accounts to support upsell and cross-sell opportunities
• Drive organic expansion by uncovering new use cases, increasing adoption, and broadening platform engagement across owned accounts
• Partner closely with Sales, Account Management, Product, and other internal teams to deliver a cohesive, seamless client experience
• Share client insights and feedback internally to inform product roadmap and support strategic prioritization

Client Success Manager

DevOps Engineer

• Implement and maintain CI/CD pipelines using GoCD and GitLab.
• Manage Terraform and Terragrunt modules to provision and maintain infrastructure.
• Automate configuration management and environment setup using Ansible.
• Administer and optimize Linux-based systems across hybrid cloud environments.
• Support database cluster configurations (e.g., MySQL, Cassandra) and troubleshoot issues.
• Deploy and maintain Docker and Kubernetes environments across multiple tiers.
• Contribute to infrastructure observability using AWS CloudWatch and log pipelines.
• Support secrets management, IAM policies, and environment-specific access control using SSM and AWS best practices.

Data Engineer

• Analyze and optimize slow or inefficient SQL and NoSQL queries across legacy systems.
• Profile and tune MySQL and Cassandra clusters for high throughput and low latency.
• Work closely with application teams to modernize schema designs and improve access patterns.
• Design database optimization strategies aligned with microservices, distributed systems, and cloud-native architectures.
• Collaborate with architects and DevOps engineers to support database migration plans to AWS.
• Implement observability and metrics around database performance, availability, and errors.
• Contribute to defining the modernization roadmap, including the potential use of cloud-native databases or managed services.
• Ensure security and data governance compliance with PCI DSS and ISO 27001 standards.