Blueground

Business Development Rep

• Partner Outreach & Acquisition: Proactively identify, research, and reach out to companies, operators, and owners of furnished apartments to grow the Partner Network.
• Outbound Execution: Execute high-volume outbound outreach across email, LinkedIn, calls, and other channels to consistently build and progress a qualified partner pipeline.
• Partner Qualification & Sales Conversations: Lead initial discovery conversations to assess partner fit, understand portfolio structure and operating models, and clearly communicate the value of Blueground’s Partner Network.
• Pipeline Ownership (Early Funnel): Own the partner journey from first contact through qualification, ensuring a smooth and structured handover to the onboarding team.
• Cross-Functional Collaboration: Work closely with onboarding, engineering, and growth stakeholders to ensure alignment and efficient partner activation.
• Process Discipline & Organization: Maintain accurate pipeline tracking, follow-ups, and documentation in CRM tools to ensure visibility and consistent execution.
• Operational Rigor in Ambiguity: Thrive in a fast-moving, evolving environment by bringing structure, consistency, and results where processes are still being built.

Business Development Manager, Partner Network

Data Analyst

• - Monitor and report on key workforce metrics related to service level, process adherence, utilization, and absenteeism.
• - Provide regular staffing insights and optimization opportunities to CX leaders.
• - Track individual and team performance metrics in alignment with business goals.
• - Build and maintain dashboards and reports that provide visibility into performance for coordinators, managers, and leadership.
• - Deliver weekly, monthly, and quarterly performance reports.
• - Own and manage the Metabase folder containing official CX dashboards and reports.
• - Serve as the liaison between CX and Business Intelligence (BI) to ensure accuracy and consistency in reporting.
• - Automate recurring reports and workflows wherever possible.
• - Maintain a central documentation hub for metric definitions and calculation methodologies.
• - Monitor ticket and call volumes to identify spikes, trends, and their root causes.
• - Report volume fluctuations and propose action plans to address them.
• - Design and utilize systems for real-time workload monitoring and proactively recommend shift adjustments.
• - Support long-term capacity planning in partnership with CX leadership.
• - Manage agent schedules in collaboration with Team Leaders to ensure optimal coverage across all time zones.
• - Balance staffing based on forecasted demand, factoring in breaks, meetings, training, and time off.
• - Accurately track and report productive hours for each coordinator.
• - Coordinate shift swaps, leave requests, and backup plans for unplanned absences in collaboration with Team Leaders.
• - Develop and maintain a shift management tool that provides clear visibility for all stakeholders.
• - Establish and oversee the process for communicating schedule changes and handling shift-related requests.

CX Data Analyst

Account Executive

• Assist in the creation of the sales pipeline and close new reservations through timely submission of housing options to 3rd party platforms
• Communicate value propositions to clients in a swift, organized, and timely manner
• Cultivate and build strong business relationships with key corporate stakeholders
• Build and strengthen relationships with existing enterprise clients; Follow up with clients regularly to ensure needs are being met and identify opportunities.
• Forecast and track key account metrics; Compile and analyze data to identify trends

Business Development Manager, Partner Network

CX Data Analyst

Junior Account Executive