Blueground

Sales

• Lead Acquisition & Prospecting: Proactively identify and qualify new business opportunities through outbound sales strategies utilizing our tech stack which includes; Outreach, ZoomInfo with Intent & Enrich, LinkedIn, SalesForce and others. Outbound prospecting occurs via Sequences built in Outreach involving emails, phone calls and LinkedIn messaging.
• End-to-End Sales Cycle: Own the full sales process from lead generation to contract close, tailoring solutions to meet client needs and driving decision-making with multiple stakeholders.
• Sales Strategy & Performance: Build and maintain a robust, high-quality sales pipeline. Consistently hit or exceed individual revenue and acquisition targets.
• Develop and leverage relationships with new and existing partners and associations.
• Collaborative Execution: Partner closely with internal teams (Operations, Housing Consultants, Marketing, and Leadership) to ensure flawless execution and post-sale delivery.
• Client Growth & Retention: Identify cross-sell and upsell opportunities within your portfolio, present Quarterly Business Reviews, and drive account expansion.
• Brand Representation: Attend industry events, conferences, trade shows, client meetings, and networking functions as the face of Blueground.

Sales Manager – New Logo Team

Client Partner

• Report directly to the Senior Manager of Client Experience.
• Lead, coach, and develop a team of Client Experience Coordinators.
• Monitor and drive team performance against established KPIs and service standards.
• Foster a collaborative, customer-centric culture focused on accountability and continuous improvement.
• Provide guidance and support on complex guest and client situations.
• Build and maintain strong relationships with key corporate account stakeholders.
• Serve as the primary point of contact for designated strategic accounts.
• Lead Quarterly Business Reviews (QBRs) with top-tier clients.
• Facilitate recurring service calls and business reviews with key accounts.
• Identify opportunities to strengthen partnerships and enhance the client experience.
• Manage escalated guest and client concerns with urgency and professionalism.
• Drive resolution of complex issues by partnering with internal teams and external stakeholders.
• Provide proactive communication and status updates throughout the resolution process.
• Deliver white-glove service to VIP guests and high-value corporate clients.
• Exercise sound judgment and decision-making in ambiguous or sensitive situations.
• Partner with Operations, Sales, Supply, Product, and external building partners to resolve guest concerns efficiently.
• Continuously learn and adapt to evolving client requirements, contractual obligations, and service expectations.
• Contribute to process improvements that enhance both the guest and client experience.
• Support the development and implementation of scalable solutions for VIP account management.

Client Experience Manager

SEO Marketing

• Conduct in-depth keyword/intent research, competitor analysis, build content briefs, and optimize on-page elements (metadata, headings, schema) to align pages with the right audience and stage of intent
• Conduct comprehensive technical SEO audits to identify and resolve issues
• Execute link-building and off-page optimization strategies.
• Monitor Google algorithm and core updates, AI search rollouts, and SERP feature changes, diagnosing impact and adapting strategy quickly
• Build and maintain SEO reporting that connects Google Search Console, Ahrefs, GA4, and AI-visibility data into clear, action-oriented insights for stakeholders
• Participate in cross-functional projects, performance monitoring, and the continuous improvement of internal SEO and reporting processes

Senior SEO Associate

Account Manager

• Own and Expand Key Accounts
• Manage a portfolio of enterprise clients, ensuring ongoing success and identifying opportunities for expansion across the U.S. and international markets.
• Drive Engagement and Retention
• Deepen client relationships through strategic collaboration and consultative account management, increasing usage and long-term value.
• Strategic Prospecting
• Proactively engage with prospective global clients using a blend of outreach techniques—email campaigns, referrals, networking, and targeted research. Outreaching new clients is required.
• Communicate Value
• Tailor Blueground’s value proposition to the specific needs of corporate partners.
• Collaborate Cross-Functionally
• Partner with internal stakeholders in Operations, CX, and Product to ensure a seamless client experience and execution of custom solutions
• High Performing Mentality
• Maintain accurate account forecasting, monitor engagement metrics, and report on growth performance across your portfolio