Director of Professional Services
Bluefish AI
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
Visit company websiteExplore more
Job Level
About the role
- Lead, coach, and manage a pod of Customer AI Strategists, AI Consultants, and AI Analysts aligned to specific industry verticals, driving high performance and career growth.
- Partner closely with the Head of Professional Services to build team processes, operating rhythms, and delivery frameworks that scale across the organization.
- Own portfolio-level strategy across multiple verticals within the same sector, developing a sharp vertical POV and ensuring consistency of outcomes across accounts.
- Take ownership of portfolio renewals — proactively identifying risks, building the case for expansion, and leading renewal conversations with clients.
- Frame client problems, make tradeoff calls, and be accountable for outcomes at the vertical level, bringing a strategic perspective to every client engagement.
- Lead cross-functional and client-facing conversations at senior levels (VP, SVP+), partnering with Product, Marketing, and Account Leads to drive alignment and shared accountability.
- Work closely with AI Strategists to develop vertical-specific narratives and views that inform client strategy and internal thinking.
- Establish and scale best practices for client orchestration, workstream ownership, account planning, and performance measurement.
- Contribute to hiring, onboarding, and team design as the Professional Services organization continues to grow.
Requirements
- 12+ years of experience in client services, management consulting, enterprise customer success, or a related field, with meaningful experience managing senior client relationships.
- Proven track record of owning portfolio-level outcomes — including renewals, expansions, and executive-level client engagement — across complex, multi-brand or multi-market accounts.
- Strong strategic thinking skills with the ability to frame ambiguous problems, make clear tradeoff decisions, and drive accountability across a team.
- Experience leading and developing high-performing delivery teams, with a coaching orientation and a focus on career growth.
- Excellent communicator and executive presence — comfortable leading conversations with VP and SVP-level client stakeholders and cross-functional partners alike.
- Analytically grounded, with experience working alongside data and strategy teams to develop insight-driven narratives and client recommendations.
- Startup-ready attitude and comfort operating in a fast-moving environment where priorities evolve quickly.
Benefits
- Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
- Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
- Join an experienced high-performing team where you will have immediate ownership and impact
- Experience a true meritocracy with significant career growth upside as the business scales
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
portfolio managementclient engagementaccount planningperformance measurementstrategic thinkingdata analysisnarrative developmentrisk identificationrenewal strategydelivery frameworks
Soft Skills
leadershipcoachingcommunicationstrategic perspectiveproblem framingtradeoff decision-makingaccountabilityteam developmentexecutive presenceadaptability