Technical Customer Success Lead
Bluefish AI
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Job Level
About the role
- Serve as the technical point of contact for customers in partnership with a CS Lead, handling advanced technical questions and escalations with a strong focus on clarity, responsiveness, and customer experience.
- Investigate and troubleshoot platform issues by analyzing logs, usage data, and system behavior; reproduce and document bugs in partnership with Engineering.
- Support customers on technical integrations and data flows commonly used in ads measurement and optimization contexts, ensuring data is accurate, interpretable, and usable
- Build lightweight automation and internal tooling to reduce manual work and enable more scalable value delivery to customers.
- Create and maintain automated, customer-facing reporting that quantifies value and ties platform usage to business outcomes.
- Partner with Product and Engineering to translate recurring customer needs into scalable, productized solutions.
- Act as a clear feedback loop between customers and Product, surfacing patterns in questions, friction, and feature gaps.
- Help establish the technical foundation for a scalable customer support motion, including investigation workflows, documentation, and support processes.
Requirements
- 5+ years of experience in a technical, customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Technical Support, or Technical Customer Success)—ideally in a marketing tech environment.
- Strong technical aptitude and curiosity, with the ability to learn new systems and tools quickly.
- Comfort working with logs, metrics, and analytics to diagnose issues and understand platform usage.
- Experience working with complex technical systems and data flows, with the ability to investigate issues and partner effectively with engineering teams.
- Ability to build lightweight scripts or automation to support reporting, workflows, or internal tooling.
- Exceptional communicator who enjoys being client-facing and can clearly explain technical concepts to non-technical audiences.
- Highly collaborative, with a strong sense of ownership over the customer experience.
- Startup-ready mindset with comfort operating in ambiguity and building from the ground up.
Benefits
- Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
- Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
- Join an experienced high-performing team where you will have immediate ownership and impact
- Experience a true meritocracy with significant career growth upside as the business scales
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingdata analysisautomation scriptingreporting automationtechnical integrationsads measurementdata flowsbug documentationsystem behavior analysismetrics analysis
Soft Skills
communicationcollaborationcustomer experience focusownershipcuriosityproblem-solvingadaptabilityclient-facingfeedback loop establishmentambiguity management