Bluefish AI

Senior Customer AI Engineer

Bluefish AI

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Support the technical relationship for assigned customer accounts, serving as the primary point of contact for integrations, configurations, and advanced technical questions.
  • Support RFP and RFI responses, expanding technical sections and helping streamline internal processes for scale and consistency.
  • Guide and support customer integrations, including APIs, data feeds, product catalogs, and other platform dependencies.
  • Design and support custom technical solutions, such as dashboards, data exports, and bespoke workflows tailored to customer needs.
  • Partner with customers on complex optimization measurement, automation, and performance validation to ensure measurable business impact.
  • Collaborate closely with product, engineering, sales, and customer success to surface customer feedback and inform roadmap priorities.
  • Help identify opportunities for account expansion and deeper platform adoption through technical use cases and optimization strategies.

Requirements

  • Minimum of 5+ years of experience in a Technical Account Manager, Solutions Engineer, Customer Engineer, or similar client-facing technical role, ideally in SaaS, AI, or marketing technology.
  • Strong hands-on experience with APIs, data feeds, and system integrations.
  • Solid AI and AI/ML proficiency, with the ability to clearly explain complex technical concepts to non-technical stakeholders.
  • Working knowledge of databases, data management, and analytics concepts.
  • Proven ability to drive value and adoption in Fortune 500 or global enterprise accounts.
  • Comfortable operating in ambiguous environments and building or improving processes as the company scales.
  • Exceptional communication skills-written, verbal, and visual-with the ability to engage stakeholders at all levels.
  • A consultative, customer-first mindset with a track record of delivering outcomes.
  • Comfort working in fast-paced, startup environments with cross-functional collaboration.
Benefits
  • Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
  • Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
  • Join an experienced high-performing team where you will have immediate ownership and impact
  • Experience a true meritocracy with significant career growth upside as the business scales
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsdata feedssystem integrationsAIAI/MLdatabasesdata managementanalytics
Soft Skills
communication skillsconsultative mindsetcustomer-first mindsetproblem-solvingcross-functional collaborationadaptabilitystakeholder engagement