Blue Yonder

Senior Technical Consultant – Cloud, Project Coordination, Supply Chain, ITIL, Customer Handling, Stakeholder Management, Consulting

Blue Yonder

full-time

Posted on:

Location Type: Office

Location: Hyderabad • India

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Job Level

Senior

Tech Stack

AzureCloud

About the role

  • Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines;
  • Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed
  • Adhere to Cloud policies, procedures, methodologies, and quality standards.
  • Escalates issue that may have an impact
  • Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed.
  • Provides regular communication and status reporting with internal stakeholders and with customers
  • Keep Consulting informed about issues being worked/analysed, providing frequent and meaningful updates.
  • Follow up with internal teams to ensure their technical issues are resolved
  • Must have a Customer and stakeholder management background/experience.
  • Must be able to work flexible hours as needed including being available for off hours support
  • Project coordination and management experience to drive the projects with the customers.

Requirements

  • Bachelor’s degree and minimum 5 - 8 years’ experience in Software development.
  • Immediate Joiners Preferred
  • Candidate with customer facing skillset is preferred.
  • Project Coordinator/Manager experience.
  • Strong communication skills and escalation management skills.
  • Knowledge of ITIL framework is preferable.
  • Supply chain knowledge is an added advantage.
  • Knowledge of SaaS and Cloud technical concepts.
  • Basic Knowledge on Cloud Azure and infrastructure concepts needed.
  • Project coordination with internal and external stakeholders.
Benefits
  • Flexible work hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software developmentproject coordinationescalation managementITIL frameworkSaaSCloud conceptsCloud Azureinfrastructure concepts
Soft Skills
customer managementstakeholder managementcommunicationcollaborationproactive problem solvingflexibilitystatus reporting
Certifications
Bachelor’s degree