Blue Rose Consulting Group, Inc.

1st Level Support Specialist

Blue Rose Consulting Group, Inc.

full-time

Posted on:

Location Type: Remote

Location: Greece

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Tech Stack

JoomlaLinuxWordPress

About the role

  • Provide technical support for Hosting, Domain, and related services through tickets/chat/phone
  • Provide support for Entry Level Sales and Billing Requests
  • Report bugs to Developers
  • Partial infrastructure monitor
  • Issue reporting to the Infrastructure Team and Manager
  • Handling Cross sales / Up sales
  • Consult Customers for developing their services
  • Provide customer feedback in order to improve products, services, and customer satisfaction

Requirements

  • Provide professional and friendly customer support
  • Accuracy, and efficiency when responding to incoming customer inquiries
  • Willingness to confront and resolve a wide range of customer problems, of basic to advanced complexity
  • Knowledge of Linux/Windows operating systems
  • Knowledge of hosting services and domain names
  • Expertise with Plesk, Cpanel, WHM
  • Familiar with common CMS (WordPress, Joomla, etc)
  • Problem-solving skills
  • Self-leadership skills and ability to take initiative
  • Cooperation skills and team spirit
  • Exceptional written and verbal communication skills in Greek and English
  • Excellent time management skills
Benefits
  • Fully remote work
  • Diversity & Inclusion are at our core
  • ESG commitment and sustainability goals
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LinuxWindowsPleskCpanelWHMWordPressJoomlatechnical supportbug reportinginfrastructure monitoring
Soft Skills
customer supportproblem-solvingself-leadershipcooperationteam spiritwritten communicationverbal communicationtime managementaccuracyefficiency