Blue Rose Consulting Group, Inc.

Customer Support

• Provide technical support for Hosting, Domain, and related services through tickets/chat/phone
• Provide support for Entry Level Sales and Billing Requests
• Report bugs to Developers
• Partial infrastructure monitor
• Issue reporting to the Infrastructure Team and Manager
• Handling Cross sales / Up sales
• Consult Customers for developing their services
• Provide customer feedback in order to improve products, services, and customer satisfaction

1st Level Support Specialist