Blue Ridge

Support Engineer

• Take pride in your interactions with our customers and develop positive working relationships both externally and internally
• Provide technical and user support to our clients; follow the appropriate escalation procedures
• Write SQL queries to report and analyze our client databases and to be able to debug issues as required
• Write batch scripts to support our software’s background processes and to be able to debug issues as required
• Assist with building new client systems utilizing our SaaS solution
• Respond to client support issues via email and phone
• Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions
• Effective and timely communication with customers, co-workers and manager
• Demonstrates strong analytical and problem-solving skills working independently and with the team
• Initiative and willingness to go the extra mile for our customers and coworkers.

Technical Support Manager

• Take pride in your interactions with our customers and develop positive working relationships both externally and internally
• Provide technical and user support to our clients; follow the appropriate escalation procedures
• Write SQL queries to report and analyze our client databases and to be able to debug issues as required
• Write batch scripts to support our software’s background processes and to be able to debug issues as required
• Assist with building new client systems utilizing our SaaS solution
• Respond to client support issues via email and phone
• Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions
• Effective and timely communication with customers, co-workers and manager
• Demonstrates strong analytical and problem-solving skills working independently and with the team
• Initiative and willingness to go the extra mile for our customers and coworkers

Technical Support Analyst

Consultant

• Proactively perform data driven analysis and modeling of supply chain data (e.g. inventory, service levels, forecasting, etc.)
• Consult and educate customers to meet objectives such as: improving days of inventory supply/turns and decrease excess/obsolete inventory.
• Maintain and perform scheduled calls with Blue Ridge customers to review purchasing, forecasting, inventory and service levels for the period.
• Provide reporting assistance to customers including, but not limited to custom report building and SQL query development.
• Ensure accuracy of metrics and identify the underlying drivers behind performance.
• Develop a strategic relationship with customers to achieve their objectives and goals leveraging Blue Ridge solutions.
• Prepare reports to illustrate trends and identify root causes through detailed analysis of key data, including recommendations for corrective action and continuous improvement opportunities.
• Participate in the planning and configuration of Blue Ridge systems.

Technical Support Manager

Technical Support Analyst

Lifeline Consultant