Technical Support Manager

Blue Ridge

Technical Support Manager overseeing technical support for clients utilizing our SaaS supply chain platform. Managing a team and developing positive customer relationships is key.

Posted 5/16/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Take pride in your interactions with our customers and develop positive working relationships both externally and internally
Provide technical and user support to our clients; follow the appropriate escalation procedures
Write SQL queries to report and analyze our client databases and to be able to debug issues as required
Write batch scripts to support our software’s background processes and to be able to debug issues as required
Assist with building new client systems utilizing our SaaS solution
Respond to client support issues via email and phone
Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions
Effective and timely communication with customers, co-workers and manager
Demonstrates strong analytical and problem-solving skills working independently and with the team
Initiative and willingness to go the extra mile for our customers and coworkers.

Requirements

What you’ll need

Bachelor’s degree in computer science, statistics, supply chain management or similar
3+ years’ SQL experience
1+ years of managing a small team
Strong analytical and problem-solving skills
Excellent communication skills both written and verbal
Ability to write complex MS SQL queries
Proficient in MS Excel (knowledge of pivot tables and data import)
Knowledge of IIS
Knowledge of file transfer protocols and management of FTP servers
Interest in learning and developing new technical skills.
Experience with Atlassian suite of products a plus.
Experience in Supply Chain Planning or Inventory Management a plus.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLbatch scriptingMS SQLMS Excelpivot tablesfile transfer protocolsFTP managementSaaS solutionsanalytical skillsproblem-solving skills

Soft Skills

communication skillsinterpersonal skillsinitiativeteamworkcustomer serviceindependencewillingness to learnrelationship buildingescalation procedurestimeliness

Certifications

Bachelor’s degree in computer scienceBachelor’s degree in statisticsBachelor’s degree in supply chain management