Technical Support Analyst

Blue Ridge

Technical Support Analyst providing customer support for SaaS supply chain platform. Interacting with clients, troubleshooting issues, and improving operations for users.

Posted 5/16/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Take pride in your interactions with our customers and develop positive working relationships both externally and internally
Provide technical and user support to our clients; follow the appropriate escalation procedures
Write SQL queries to report and analyze our client databases and to be able to debug issues as required
Write batch scripts to support our software’s background processes and to be able to debug issues as required
Assist with building new client systems utilizing our SaaS solution
Respond to client support issues via email and phone
Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions
Effective and timely communication with customers, co-workers and manager
Demonstrates strong analytical and problem-solving skills working independently and with the team
Initiative and willingness to go the extra mile for our customers and coworkers

Requirements

What you’ll need

Bachelor’s degree in computer science, statistics, supply chain management or similar
3+ years’ SQL experience
Must be able to work US Eastern Standard Time Zone 7am-3pm - IST to 4.30 PM to 12.30 AM
Self-starter with minimum supervision
Strong analytical and problem-solving skills
Excellent communication skills both written and verbal
Ability to write complex MS SQL queries
Proficient in MS Excel (knowledge of pivot tables and data import)
Knowledge of IIS
Knowledge of file transfer protocols and management of FTP servers
Strong attention to detail
Interest in learning and developing new technical skills
Experience with Atlassian suite of products a plus
Experience in Supply Chain Planning or Inventory Management a plus

Benefits

Comp & perks

Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLbatch scriptingMS SQLMS Excelpivot tablesfile transfer protocolsFTP managementSaaS solutionsanalytical skillsproblem-solving skills

Soft Skills

communication skillsinterpersonal skillsinitiativeattention to detailself-starterteamworkcustomer serviceindependencewillingness to learntimeliness

Certifications

Bachelor’s degree in computer scienceBachelor’s degree in statisticsBachelor’s degree in supply chain management