Blue Raven Solar

QA Engineer

• Lead the development and deployment of strategies to achieve and sustain 100% FPY and Zero Defects across field operations
• Champion ANDON CORD, RCCA/8D, FMEA, and continuous improvement methodologies
• Drive compliance with company specifications, industry standards, and regulatory requirements as the primary field quality lead
• Partner with Engineering, Operations, and Installation Partners to identify and eliminate field defects and rework
• Develop, implement, and monitor quality metrics including FPY, defect rates, customer satisfaction, and corrective action effectiveness
• Lead investigations of field failures, customer escalations, and systemic quality issues using structured problem-solving methodologies
• Conduct quality reviews and risk assessments
• Evaluate new products, technologies, installation methods, and battery storage solutions for field readiness
• Collaborate with Engineering to drive design improvements using field performance data and customer feedback
• Develop and deliver quality training programs for Field Managers, DIMs, RIMs, installation crews, and installation partners
• Coach field personnel on quality standards, inspection methods, RCCA processes, FMEA principles, and continuous improvement techniques
• Foster quality ownership, accountability, and customer-focused execution across field organizations
• Travel to field locations to observe processes, coach teams, perform quality audits, and support critical customer and operational initiatives
• Maintain a strong field presence for rapid issue resolution and continuous improvement execution

Senior Quality Assurance, Field Manager

Project Manager

• Serve as the primary escalation point for complex front-of-funnel operational issues, partnering with Sales and Operations teams to identify solutions and move accounts forward
• Proactively review the pipeline for aging, stagnant, or at-risk projects and resolve issues preventing progress
• Communicate directly with customers to obtain required documents, clarify outstanding items, resolve concerns, and eliminate account-level blockers
• Act as a subject matter expert across the front-end project pipeline
• Maintain clear, accurate, and detailed account documentation in Salesforce, Enerflo, and other required systems
• Coordinate next steps across departments, maintain accountability, and move projects forward within expected timelines
• Identify recurring operational issues, process gaps, and trends affecting Ready to Schedule volume or installation targets
• Escalate systemic issues and material risks to leadership when they affect performance, customer experience, or installation metrics
• Maintain current knowledge of lender requirements, internal processes, system changes, and operational policies
• Adapt and learn new processes as business needs and operational requirements change