Customer Success Lead
Avolution
Customer Success Manager
Blue Ocean Global Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, New York, Ohio, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $89,000 per year
Job Level
Junior
About the role
- Develop a trusted advisor relationship with customer executive sponsors, such that all activities are closely aligned with the customer's business case and strategy, allowing the full potential of the Brandwatch solution to be realized.
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
- Manage account renewals for your customer base, collaborating with account managers on quarterly business reviews, retention strategy and upsell initiatives.
- Identify opportunities for expanded use of the platform and integration into the accounts’ business processes.
- Identify and escalate key customer product related requirements and manage customer expectations on an ongoing basis.
- Facilitate the development of a community of like-minded Brandwatch customers, routinely sharing best practices and leveraging lessons learned.
- Update CRM and billing system records for customer accounts and opportunities.
- Enable and assist product support to best address customer’s technical issues.
- Serve as a coach and trusted advisor to Brandwatch customers.
Requirements
- 1-3 years relevant work experience in a customer facing role.
- Excellent customer facing presentation, written, and oral communication skills.
- Advanced understanding of social media networks and social monitoring tools.
- Familiarity working with global customers across multiple teams and regions.
- Proven track record of developing and executing strategic account plans.
- Proven ability to develop executive champions at a strategic level.
- The ability to multi-task and troubleshoot under pressure.
- An ability to be astute, strategic, intelligent, and insightful.
- Drive to work autonomously and proactively.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
social media networkssocial monitoring toolsaccount managementstrategic account planscustomer relationship management (CRM)
Soft skills
customer facing presentation skillswritten communication skillsoral communication skillsmulti-taskingtroubleshootingstrategic thinkingautonomyproactivity
