Blue Ocean Global Technology

Product Designer

• Join one of our product teams focused on the Social Media Management solution, taking on the design role alongside a product manager and engineers—together forming a tightly aligned product trio.
• You’ll be working directly within a cross-functional team of talented Product Managers, Marketers, Data Scientists and Developers to deliver consistently brilliant and delightful product experiences.
• You’ll also have weekly direct contact with customers to understand their requirements, evaluate customer research and translate those findings into exciting opportunities.

Senior Product Designer

Analyst

• Collaborate with the team to deliver accurate, timely information to clients worldwide.
• Research across traditional media (print, online, radio, and TV) and digital platforms (including social media).
• Prepare, edit, and send media content to major clients, working closely with partners in communications departments.

Customer Support

• Develop a trusted advisor relationship with customer executive sponsors
• Establish and oversee the customer's adoption, training and development of best practices
• Manage account renewals for your customer base
• Identify opportunities for expanded use of the platform
• Identify and escalate key customer product related requirements
• Facilitate the development of a community of like-minded Brandwatch customers
• Update CRM and billing system records for customer accounts and opportunities
• Enable and assist product support to best address customer’s technical issues
• Serve as a coach and trusted advisor to Brandwatch customers

Customer Service Director

Solutions Engineer

• Proactively uncover client needs and pain points through deep discovery, building use-case–driven configurations tailored to prospects’ needs.
• Create customized demonstrations for diverse audiences such as CMOs, data scientists, market research analysts, and social media managers.
• Solve problems with curiosity, creativity, and a proactive mindset.
• Collaborate with sales team leads to uncover real stories and insights in the data for clients and prospects.
• Introduce cutting-edge social analytics techniques to showcase how Brandwatch can solve prospects’ challenges, including demonstrating features from the product roadmap still in beta.
• Contribute technical knowledge to RFx opportunities and our internal knowledge database.
• Communicate feedback to product teams and create feature requests as part of the product stakeholder process.
• Serve as the technical lead and owner of technical deal strategy.
• Continuously seek ways to maximize efficiency in the technical sales process and support sales results across multiple teams and verticals.
• Stay current with industry trends, competitor offerings, partner technologies, and the latest Brandwatch updates and configuration techniques.
• Partner with Customer Success and Professional Services teams to ensure a stellar onboarding and client experience.

Senior Solutions Consultant

Customer Success Manager

• Develop a trusted advisor relationship with customer executive sponsors, such that all activities are closely aligned with the customer's business case and strategy, allowing the full potential of the Brandwatch solution to be realized.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Manage account renewals for your customer base, collaborating with account managers on quarterly business reviews, retention strategy and upsell initiatives.
• Identify opportunities for expanded use of the platform and integration into the accounts’ business processes.
• Identify and escalate key customer product related requirements and manage customer expectations on an ongoing basis.
• Facilitate the development of a community of like-minded Brandwatch customers, routinely sharing best practices and leveraging lessons learned.
• Update CRM and billing system records for customer accounts and opportunities.
• Enable and assist product support to best address customer’s technical issues.
• Serve as a coach and trusted advisor to Brandwatch customers.

Frontend Engineer

• Improve and maintain the frontend stack of Publish and contribute ideas and feedback to frontend colleagues
• Uphold a high-quality standard in the frontend stack in collaboration with other teams
• Deliver well-tested and scalable solutions
• Act as a sparring partner to various members of the team
• Participate in the full feature lifecycle from discovery to delivery in production

Front-End Engineer II

Backend Engineer

• Part of a cross-functional and autonomous product team responsible for providing solutions to manage paid content across social media networks
• Develop high-quality backend code to improve current solutions or provide new functionalities
• Participate in the entire journey bringing a feature from discovery to delivery in production
• Improve and maintain the backend stack of Advertise while contributing ideas and feedback to backend colleagues
• Uphold a high-quality standard in the backend stack in collaboration with other teams
• Deliver well-tested and scalable solutions
• Act as a sparring partner to various members of the team
• Proactively share and debate best practices with peers

Senior Java Engineer

• Use advanced proprietary software to scan tens of thousands of sources and distill key findings into real-time alerts for major international clients
• Identify critical information, filter noise, and deliver clear, insightful updates
• Research across traditional media (print, online, radio, TV) and digital platforms (social media)
• Curate and distribute media content for clients while working closely with their communications teams
• Collaborate with a high-performing team to deliver critical information to clients worldwide at speed
• Work specified weekend shift patterns to cover client needs