Manager, Concierge
Blue Hawaiian Helicopters
full-time
Posted on:
Location Type: Office
Location: Lihue • Hawaii • United States
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Salary
💰 $74,085 - $111,155 per year
About the role
- Manage, mentor and coach sales team.
- Meet and exceed sales targets.
- Have daily in-person interactions with all members of staff to mentor and coach to ensure that sales goals are achieved, division goals are met and ensure that the sales process is understood and consistently used.
- Manage performance of team (including corrective action as necessary).
- Research and approve charge backs from accounting.
- Attend and participate in sales meetings, training seminars, product seminars.
- Assist in creating incentive programs.
- Keep up to date on and enforce corporate and location specific policies.
- Resolve employee relations issues as they arise and escalate to HR as appropriate.
- Assist senior leadership in setting sales & development goals for the territory.
- Recruit and train new employees.
- Screen, interview and assist in selecting qualified candidates.
- Manage and implement the on-boarding process for new staff.
- Manage and track on-going training completion.
- Facilitate on site training for the reservation system and the sales process.
- Ensure that each team member attends appropriate activities so that they will have first-hand experiences to share about activities with guests.
Requirements
- Bachelor’s degree (BS/BA) from four-year college or university and five to eight years’ related experience and/or training; or equivalent combination of education and experience
- 5-7 years professional experience in sales management and/or customer service (ideally in the hospitality industry)
- Expert-level knowledge of the local area and attractions
- Knowledge of travel and/or ticket industry and concierge experience preferred
- Exceptional interpersonal communication, relationship building, sales and customer service skills
- Ability to manage and resolve conflict
- Problem solving skills and ability to propose solutions
- Ability to multi task and to change focus quickly in a changing environment
- Adaptable and able to support change within the business
- Timeliness and a professional appearance
- Self-motivated with the ability to work independently in a sales driven environment
- Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
Benefits
- For more information on our industry-leading benefits, please visit our benefits page here.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales managementcustomer serviceconflict resolutionproblem solvingmulti-taskingtraining and developmenton-boardingincentive program creationperformance managementcharge back approval
Soft Skills
interpersonal communicationrelationship buildingadaptabilityself-motivationprofessional appearancetimelinesscoachingmentoringteam managementchange management
Certifications
Bachelor’s degree