Associate Customer Service Representative

Blue Cross Blue Shield of North Dakota

full-time

Posted on: 1/15/2026

Location Type: Remote

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💰 $16 - $25 per hour

About the role

The Associate Customer Advocate is responsible for assisting and educating members, providers, or customers on products and plans.
This position researches, analyzes, and resolves all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact.
Foster and preserve reputable relationships with all members, providers, or customers by providing accurate and timely information in response to all inquiries.
Ensure accuracy and timeliness in responding to inquiries.
Process and resolve customer issues with varying complexities.
Document interactions and correspondence with members or providers in a clear and concise manner and ensure they are tracked appropriately.
Apply intermediate computer-based skills to navigate multiple systems and internal resources to address inquiries.
Maintain base knowledge of insurance terms and practices along with various company offered products.
Address and resolve a range of issues, using established procedures and sound judgment.
Demonstrate the ability to independently manage common problems while recognizing when to seek guidance for complex or unfamiliar situations.

A High School Diploma or GED with 1 year of experience in customer service or related experience is required.
Experience in hospitality, healthcare, or an office-based setting is highly preferred.
A private work-space and fast-paced internet with a hard-wired internet connection.
Strong communication skills both verbally and written.
Technology savvy with the ability to navigate multiple computer programs and application systems.
Willingness to learn new skills.

Benefits

Affordable medical, dental and vision coverage accepted throughout the United States
Employer funded Lifestyle Spending Accounts and Health Savings Accounts.
Voluntary employee contributions to Health Savings Accounts and Flexible Spending Accounts
Employer-paid life and disability insurance
401(k) retirement plan with company match and immediate vesting
Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.
Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
Comprehensive learning and development opportunities and an Educational Assistance Program.
16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
Employee recognition, community initiative events and yearly company outings.
Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
Opportunities to connect through employee committees.

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer serviceproblem resolutiondocumentationinsurance termscomputer-based skillsnavigating computer programsapplication systems

communicationrelationship buildingindependent problem managementjudgmentwillingness to learn

High School DiplomaGED