Blue Cross Blue Shield of North Dakota

Customer Support

• The Associate Customer Advocate is responsible for assisting and educating members, providers, or customers on products and plans.
• This position researches, analyzes, and resolves all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact.
• Foster and preserve reputable relationships with all members, providers, or customers by providing accurate and timely information in response to all inquiries.
• Ensure accuracy and timeliness in responding to inquiries.
• Process and resolve customer issues with varying complexities.
• Document interactions and correspondence with members or providers in a clear and concise manner and ensure they are tracked appropriately.
• Apply intermediate computer-based skills to navigate multiple systems and internal resources to address inquiries.
• Maintain base knowledge of insurance terms and practices along with various company offered products.
• Address and resolve a range of issues, using established procedures and sound judgment.
• Demonstrate the ability to independently manage common problems while recognizing when to seek guidance for complex or unfamiliar situations.

Associate Customer Service Representative