Customer Service Rep
Blue Cross and Blue Shield of Nebraska
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $42,640 per year
About the role
- Handle incoming phone calls and primary customer interface for inquiries.
- Inform and educate customers, serving as a member advocate.
- Research customer information to effectively respond to and resolve issues.
- Comply with State and Federal regulations and mandates.
Requirements
- High School Diploma or Equivalent
- Three years of experience in a complaint type customer service office setting (health insurance or related field preferred)
- Basic medical/dental terminology and contract interpretation is a plus
- Availability for 14 to 16 weeks of training
Benefits
- Health Benefits effective 1st of the month following start date
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical terminologydental terminologycontract interpretation
Soft skills
customer servicecommunicationproblem-solvingadvocacy
Certifications
High School DiplomaEquivalent