Blooming Health

Senior Manager, Operations

Blooming Health

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Senior

About the role

  • Design, implement, and continuously improve core operational processes across the organization, ensuring alignment and accountability between teams.
  • Act as a connective leader between customer-facing teams (Sales, Customer Success, Account Management) and internal teams (Product, Technical Ops, Compliance), ensuring that insights flow seamlessly and execution is coordinated.
  • Map and improve the full customer lifecycle—pre-sale through implementation to ongoing account success—with a focus on quality, speed, and satisfaction.
  • Identify opportunities to automate workflows and deploy AI tools internally to increase efficiency, reduce friction, and scale operations.
  • Take frontline customer feedback and translate it into structured insights for Product; ensure that new product releases are operationalized and successfully adopted across teams and customers.
  • Track key metrics, and use analytics to guide prioritization, team performance, and strategic improvements.
  • Play a foundational role in building and scaling the Operations function. Recruit, onboard, and develop a high-performing team over time.
  • Lead cross-functional initiatives tied to growth, compliance, and process improvement in collaboration with the COO and executive leadership.

Requirements

  • 7+ years of experience in Operations at a high-growth SaaS company, with increasing levels of leadership and cross-functional responsibility.
  • Proven success optimizing internal operations and enabling collaboration between sales, customer success, and product teams.
  • Deep operational understanding of SaaS business models, especially in complex enterprise or government-facing environments.
  • Strong track record of using AI, automation, or technology tools to drive internal efficiency and scale.
  • Excellent communication, project management, and organizational skills—able to manage multiple priorities and stakeholders.
  • Strong analytical mindset; comfortable working with data to guide decisions and performance improvements.
  • Passion for customer experience, with a "no task is too small" mindset and a drive to ensure excellence at every touchpoint.
  • Experience in or strong familiarity with public health, community-based organizations, government agencies, or health systems is a strong plus.
  • Leadership presence with the ability to influence and drive change across teams and levels.
Benefits
  • Competitive salary
  • equity
  • benefits
  • Hybrid work setting with a high-trust culture.
  • Career growth opportunities as we continue to scale rapidly.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementprocess improvementcustomer lifecycle mappingworkflow automationAI toolsanalyticsproject managementdata analysisSaaS business modelscross-functional collaboration
Soft Skills
leadershipcommunicationorganizational skillsanalytical mindsetcustomer experience focusinfluenceteam developmentprioritizationstakeholder managementproblem-solving