Blooming Health

Customer Success Manager

• Engage enterprise customers to drive service adoption and demonstrate ongoing value
• Collect and analyze data and feedback to inform onboarding and retention strategies
• Involved in day-to-day operations, customer support, account management, demonstrating the product to customers, educating customers
• Collaborate closely with Sales on pilot customers, renewals, and expansion opportunities
• Lead successful onboarding of customers on the platform
• Develop strong relationships with key stakeholders
• Manage biweekly and monthly meetings with stakeholders on implementation status, product success, and customer issues
• Provide insights to customers on health metrics and KPIs
• Collaborate with product and development team on product testing and operations

Sales Development Rep

• Execute targeted outbound outreach via cold calling, email, and LinkedIn to US payers and managed care organizations.
• Identify and engage key stakeholders within payer organizations, including leaders in Quality, Population Health, Care Management, SDOH, and Innovation.
• Qualify inbound and outbound leads and book meetings for Enterprise Account Executives.
• Consistently meet or exceed monthly and quarterly targets for qualified meetings and pipeline contribution.
• Clearly articulate Blooming Health’s value proposition to payer stakeholders.
• Maintain accurate activity tracking, notes, and reporting in HubSpot.
• Work closely with Enterprise Account Executives on target account strategy and outreach alignment.
• Partner with Marketing to execute campaigns and follow up on leads.

Customer Success Manager

Sales Development Representative – Enterprise, Payers