Bloom Equity Partners

Account Executive

• Prospect to win new business
• Manage and grow an account portfolio.
• Develop, qualify and close opportunities in accordance with agreed criteria and exceed target expectations.
• Maintain a complete, accurate, up-to-date sales pipeline and activities log using the GRC pipeline software.
• Become an expert in the GRC product value proposition and services
• Develop and maintain relationships with key decision makers, through telephone and email contact
• Register leads, follow up leads, organize scoping calls with consultants where necessary.
• Personal forecasting and pipeline management
• Provide supporting information to clients including quotes, proposals, PPT presentations, offers and promotions.
• Assist with bids and tenders
• Prepare Professional Services agreements
• Provide customer and industry feedback to support the Group sales strategy
• Develop and maintain an understanding of our customer base and competitors operating in the same markets
• Professionally and passionately represent the GRC brand, vision, and values at all times.

Sales Executive – Consultancy Services

• Prospect to win new business.
• Manage and grow an account portfolio.
• Develop, qualify and close opportunities in accordance with agreed criteria and exceed target expectations.
• Maintain a complete, accurate, up-to-date sales pipeline and activities log using the GRC pipeline software.
• Become an expert in the GRC product value proposition and services.
• Develop and maintain relationships with key decision makers, through telephone and email contact.
• Register leads, follow up leads, organize scoping calls with consultants where necessary.
• Personal forecasting and pipeline management.
• Provide supporting information to clients including quotes, proposals, PPT presentations, offers and promotions.
• Assist with bids and tenders.
• Prepare Professional Services agreements.
• Provide customer and industry feedback to support the Group sales strategy.
• Develop and maintain an understanding of our customer base and competitors operating in the same markets.
• Professionally and passionately represent the GRC brand, vision, and values at all times.

Sales Executive – GRC Services

Security Engineer

• Lead cyber security and PCI DSS client engagements from initiation through delivery and closure.
• Act as primary client point of contact, ensuring clear communication, scope control, and expectation management.
• Deliver high-quality, concise, and actionable reports suitable for technical teams, senior management, and executive stakeholders.
• Apply judgement and experience to complex risk and compliance issues, ensuring pragmatic, proportionate recommendations.
• Perform PCI DSS assessments in line with PCI SSC requirements and provide expert advice on PCI DSS control implementation.

Senior Consultant – PCI Qualified Security Assessor

Product Manager

• Own prioritization of development work for the Archives product, reporting to VP of Product, who will guide the strategy and work alongside you to move the product forward
• Participate in the Agile process, including remote team members, acting as the expert for the Archives product and its users
• Represent the archivist when planning features, driving new functionality development from a user perspective—understanding workflows around accessioning, arrangement, description, preservation, and access
• Interact with users virtually and in person to ensure a complete understanding of the problems they are trying to solve; conducting product walk-throughs for both internal and external audiences
• Assist development teams in creating a consistent, intuitive user experience for the Archives product
• Stay current with archival standards and best practices (ISAD(G), DACS, ISAAR(CPF), EAD, Dublin Core) and understand how they inform product requirements
• Collaborate cross-functionally with Customer Success, Sales, and Support teams to gather feedback and identify opportunities for product improvement

Product Owner

Director

• Own the strategy, technical development, and optimization of the company’s web presence
• Drive conversion rate optimization (CRO) across all user journeys
• Partner with Sales and Product teams to align messaging
• Implement and optimize landing page strategies
• Ensure SEO best practices are embedded into site architecture
• Lead the strategy and performance of ecommerce platforms
• Optimize product journeys, checkout flows, and pricing strategies
• Control and optimize budget allocation
• Manage relationships with third-party lead generation platforms
• Own the marketing technology ecosystem
• Develop and maintain a robust reporting framework
• Manage relationships with external agencies
• Lead, mentor, and develop a team of digital marketing professionals

Digital Director – MarTech

Solutions Engineer

• Leading all phases of the software development life-cycle including analysis, design, development, testing and deployment.
• Architecting and delivering highly scalable cloud and on-premise-based Web and Mobile applications fully integrated with Physical Security systems.
• Managing design of the technical architecture to support the integration of our product line into diverse physical security environments.
• Programming, coding and developing of automated test plans for the improvement of proprietary, branded software systems and related applications.
• Leading the translation of requirements into software designs for deployment and integration.
• Serving as a leading member on technical teams responsible for the development of our applications and product offerings.

Senior Solution Architect

Backend Engineer

• Codebase ownership — senior developer and technical area owner for the platform and ancillary projects, working alongside the Director of Engineering on architecture decisions.
• Releases and deployments — working within Soutron's established release process; understanding the current manual release cycle across 8 production servers and proposing improvements toward automated, pipeline-driven deployments.
• Infrastructure awareness — not directly responsible for server administration, but expected to have working knowledge of the infrastructure stack (Debian Linux, Nginx, Apache/mod_perl, MariaDB/Galera, Solr, PowerDNS, Let's Encrypt) and to proactively identify and propose improvements to existing infrastructure patterns.
• Mentorship & engineering culture — share knowledge with peers, help raise the team's technical standards, and contribute to code review and engineering best practices.
• Security and compliance — dependency scanning, penetration testing coordination, MFA rollout, SOC 2 readiness roadmap.
• Platform modernization — progressively evolving the stack toward modern patterns (REST API layer, frontend modernization, containerization) without disrupting a live production system.

Senior Software Engineer, Perl

Customer Success Manager

• Own the continuous improvement of people, process, and technology to deliver a best-in-class Customer Success program across the global customer base.
• Design, operationalize, and continuously refine a tiered engagement model: low-touch / high-engagement for SMB and high-touch / high-engagement for enterprise and government customers.
• Define and instrument a customer health framework that combines product usage, sentiment, support, and commercial signals to drive proactive intervention.
• Serve as a player-coach by personally owning a strategic book of business while leading and developing the broader CS team.
• Develop, document, and drive adoption of playbooks for renewals, expansion, churn mitigation, and at-risk recovery across all customer segments.
• Build and maintain a predictable renewals pipeline with rigorous forecasting, risk scoring, and stage-gate discipline.
• Partner with Sales on cross-sell and upsell motions across our multi-product portfolio, ensuring CS surfaces qualified expansion opportunities and supports complex multi-product land-and-expand strategies.
• Drive measurable improvements in Gross Revenue Retention (GRR), Net Revenue Retention (NRR), logo retention, and time-to-value.
• Operationalize and continuously optimize the Customer Success tech stack, including Gong, HubSpot, Maxio, Confluence, and JIRA.
• Evaluate, recommend, and implement best-in-class additions to the CS tech stack (e.g., dedicated CS platforms, digital engagement tooling, AI/agentic workflows).
• Define and own the KPI framework that drives renewals pipeline, GRR/NRR, adoption, expansion, NPS/CSAT, and CS team productivity.
• Build dashboards and reporting cadences that provide leadership and the Board with a clear, data-driven view of customer health and commercial outcomes.
• Recruit, develop, mentor, and retain a high-performing global Customer Success team across SMB, enterprise, and government segments.
• Build career paths, performance frameworks, and enablement programs that grow CS talent at scale.
• Foster a culture of accountability, customer obsession, collaboration, and continuous improvement.
• Act as the data-driven voice of the customer to Sales, Product, Marketing, and Engineering, translating insights into roadmap, GTM, and lifecycle programs.
• Partner with Sales leadership on segmentation, joint account planning, handoffs, and shared revenue accountability.
• Partner with Product on adoption, feature feedback, beta programs, and customer advisory boards.
• Partner with Marketing on customer references, case studies, advocacy, and lifecycle communications.
• Where applicable, lead the integration of acquired businesses, customer bases, and product lines into the unified Customer Success program.

• Lead cyber security and PCI DSS client engagements from initiation through delivery and closure.
• Act as the primary point of contact for clients during assigned engagements, ensuring clear communication, scope control, and expectation management.
• Deliver high‑quality, concise, and actionable reports suitable for technical teams, senior management, and executive stakeholders.
• Apply judgement and experience to complex risk and compliance issues, ensuring pragmatic and proportionate recommendations.
• Perform PCI DSS assessments in line with PCI SSC requirements, including: Scoping and gap assessments, On‑site and remote assessments, Completion of SAQs, Reports on Compliance (ROC), and Attestations of Compliance (AOC).
• Provide expert advice on PCI DSS control implementation, compensating controls, and remediation planning.
• Support clients in achieving and maintaining PCI DSS compliance across complex environments.
• Stay current with PCI DSS standard updates, guidance, and assessor program requirements.

Senior Consultant – Cyber Security, PCI Qualified Security Assessor

Payroll

• Own and deliver accurate, compliant, on-time monthly payrolls for the US, EU, UK, and Japan; serve as the single accountable point for every stage of the payroll cycle.
• Produce comprehensive reconciliation and sign-off packs in line with internal controls, including variance analysis, spot-checks, and approval workflows.
• Manage query resolution across providers and internal stakeholders with pace and clarity, protecting employees’ pay experience regardless of geography.
• Design and deliver regular and ad-hoc payroll and people-cost reporting for HR and Finance: payroll summaries, variance reports, headcount and FTE movements, and starters/leavers analysis.
• Maintain expert-level awareness of payroll legislation across all relevant jurisdictions; lead timely implementation of legislative changes in partnership with providers and stakeholders.
• Build and sustain a strong controls environment: documented procedures, comprehensive audit trails, periodic reconciliations, and proactive escalation of emerging risks.
• Act as the primary operational contact for internal and external audits — producing evidence packs, managing timelines, and closing findings with rigour.
• Ensure every payroll-impacting lifecycle event — new starts, leavers, role changes — is executed accurately and on time: final pay, holiday calculations, approvals, and GDPR-compliant record management.

People & Payroll Partner

• Prospect to win new business
• Manage and grow an account portfolio.
• Develop, qualify and close opportunities in accordance with agreed criteria and exceed target expectations.
• Maintain a complete, accurate, up-to-date sales pipeline and activities log using the GRC pipeline software.
• Provide supporting information to clients including quotes, proposals, PPT presentations, offers and promotions.

Sales Executive

Controller

• Own and maintain the integrity of the company’s general ledger, chart of accounts, and global financial reporting structure.
• Lead the global monthly, quarterly, and annual close processes, ensuring accuracy, timeliness, and compliance with US GAAP, including reconciliations, account analysis, intercompany accounting, and multi-currency consolidation.
• Establish and maintain accounting policies and procedures in accordance with US GAAP.
• Establish policies and processes for software revenue recognition, including review of contracts and use of subsystems (Maxio) to ensure revenue is recorded in accordance with current revenue recognition policies (ASC 606) and processes are effective to ensure compliance.
• Ensure compliance with all country, federal, state, and local corporate, payroll, and other applicable taxes and regulations.
• Establish and ensure compliance with internal controls.
• Manage and improve weekly reporting.
• Review and ensure accurate and timely computation and payment of payroll, commissions, bonuses and all other payroll expenses.
• Full coordination of annual US GAAP audit and the gathering of required audit information, preparation of financial statements & footnotes, and preparation of tax accounts.
• Direct the daily activities and the career development of team members, including hiring, coaching, reviewing work, establishing goals and performance management of global team members.
• Strong communication with executive leadership and senior leaders throughout the organization.
• Own and optimize the ERP and financial systems ecosystem (NetSuite, Maxio, Airwallex), ensuring data integrity and system scalability.
• Drive process improvements and automation to enhance efficiency and reduce close timelines.
• Lead accounting integration from acquisitions as well as valuation of intangibles and purchase accounting.
• Support board and investor reporting through accurate, timely, and reliable financial information.
• Partner with FP&A to ensure alignment between financial reporting and SaaS operating metrics (ARR, bookings, churn, retention)