Associate, Client Support
S&P Global
Manager, Client Services
Blockskye
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Understand clients’ business strategies through consistent review and discussion of clients’ press releases, annual reports, etc.
- Establish relationships with key decision makers within their client base.
- Build a trusted long-term relationship through consistent and timely communication with client stakeholders.
- Proactively and independently drive for results in organic growth and expansion opportunities.
- Effectively utilize time management, organization and prioritization skills to achieve intended results.
- Listens beyond product need and identify opportunities for innovation and greater client loyalty.
- Ability to consistently apply critical thinking toward solutions that benefit both the client and Blockskye financial initiatives.
- Independently works closely with Blockskye finance and leadership teams in developing client revenue growth strategies.
- Regularly review client contracts to ensure execution of all financial and operational requirements.
- Uses strategic insight and financial acumen to manage contract renewal processes.
- Create and present travel program business reviews to client stakeholders.
Requirements
- Associate or Bachelor’s Degree in Business, Marketing, Communications or Travel Operations preferred
- 7+ years experience in strategic account management, Sales, Consulting or related skills
- Experience managing large, complex client travel programs is required
- Demonstrated ability to build and maintain client relationships
- Strong organizational and leadership skills; ability to effectively work across teams to deliver shared goals
- Exceptional oral and written communication skills
- Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations
- Strong problem solving, decision making and time management skills
- Ability to work independently while prioritizing multiple tasks in a dynamic environment
- Solid analytical skills with attention to detail and accuracy
- Team player with a proactive approach to collaboration and knowledge sharing
- Strong understanding of financial travel program drivers
- Excellent written and verbal communication skills
- Contract negotiation skills a plus
- Travel as needed. Estimated to be 10 - 25% but may vary.
Benefits
- Competitive salary
- Flexible work hours
- Professional development budget
- Home office setup allowance
- Global team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic account managementsalesconsultingclient travel program managementcontract negotiationfinancial acumenanalytical skillsproblem solvingdecision makingtime management
Soft skills
relationship managementinterpersonal skillscommunication skillsorganizational skillsleadership skillscritical thinkingassertivenesspatienceteam collaborationproactive approach
Certifications
Associate DegreeBachelor’s Degree
