Client Services Account Director
Incubeta
Associate, Client Support
S&P Global
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Maine, New Jersey, New York, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $58,000 per year
Job Level
JuniorMid-Level
About the role
- General support of the Platforms
- New user onboarding, account maintenance, resolution of client issues or questions, and provide walk throughs on how to operate within the platform.
- Creation and maintenance of entity identifiers
- Analysis of client administrative details and tax forms
- Work with a global team responsible for front-line client services
- Must consistently adhere to all internal procedures
- Be pro-active in identifying problems. Either work with peers on a resolution or escalate them to management.
- Capture and channel user feedback to the management team to facilitate the continuous improvement of our products and services
- Ad hoc duties and projects as requested by the team leader
- The role will continuously evolve depending on the candidates’ competencies to ensure challenge and growth.
Requirements
- Ability to think laterally, analyze, and question processes
- Excellent oral and written communication skills
- Proficient in MS office
- Team player
- Ability to identify and escalate issues or concerns
- Excellent prioritization skills, ability to multitask and work in a fast paced environment a requirement
- Eager to learn with strong analytical and problem-solving abilities
- Great organizational skills are a requirement
- Goal and action oriented, with ability to organize, multi-task and prioritize in a fast-paced environment
- Must be able handle stressful customer situations with patience and poise
- Proficient PC skills, especially in Microsoft Word and Excel.
- Demonstrated knowledge and experience in working with internet-based applications
- Ability to review processes and suggest improvements
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analysisentity identifierstax formsinternet-based applicationsproblem-solvingprocess improvement
Soft skills
analytical thinkingcommunicationteam playerprioritizationmultitaskingorganizational skillsgoal-orientedpatiencepoiseeagerness to learn
