Blockdaemon

Solutions Engineer

• Serve as a subject matter expert on Blockdaemon's Wallet, Staking, and Node/API products, guiding customers through technical evaluations and implementations.
• Collaborate with Sales Executives and prospects to demonstrate product fit, address technical requirements, and drive deals to successful completion.
• Evolve our Land and Expand strategy for large institutional clients, leading professional services engagements and proof-of-value demonstrations to accelerate product adoption.
• Understand customer business needs and workflows to position Blockdaemon products effectively and design tailored solutions that maximize value.
• Partner with Product and Engineering teams to share customer feedback, ensure feature readiness, and continuously improve our offerings.
• Represent Blockdaemon at industry conferences and webinars, while developing best-practice documentation that incorporates customer insights and industry knowledge.
• Deliver customized presentations and product demonstrations to diverse audiences, from engineers to executives, adapting technical detail to ensure clarity and engagement.

Solutions Architect

Program Manager

• Own program management for a portfolio of Tier 1 customer engagements
• Build and maintain detailed project plans, tracking scope, milestones, dependencies, RAID logs, and owners
• Serve as the primary program-level point of contact for customers
• Design and run a consistent cadence of engagement communication
• Produce clear, executive-ready reporting for both internal leadership and customer executives
• Coordinate cross-functionally with Sales, Account Management, Solutions Architecture, Product, Engineering, Support, Operations, and Legal/Compliance
• Own internal reporting on portfolio health

General Counsel

• Draft, review, and negotiate a wide variety of complex commercial agreements, including SaaS, licensing, vendor, and partnership contracts.
• Advise sales, business development, and product teams on contract structures, risk allocation, and compliance matters.
• Provide legal guidance on go-to-market initiatives and product launches in regulated technology environments.
• Support the development and continuous improvement of contract templates, playbooks, and scalable legal processes.
• Collaborate with cross-functional teams — including finance, compliance, and operations — to streamline deal execution and mitigate risk.
• Stay current on evolving regulations impacting digital assets, financial services, and technology transactions.

Commercial Counsel

Account Manager

• Serve as the primary relationship owner and executive point of contact for a portfolio of enterprise customers
• Build and maintain multi-threaded relationships across business, engineering, operations, and executive stakeholders
• Develop and execute account plans that define long-term vision and strategic priorities
• Act as a trusted strategic advisor translating Blockdaemon’s product roadmap for enterprise buyers while bringing perspective on industry direction, and how peer institutions are approaching similar problems
• Lead renewal conversations, including pricing, scope, and terms
• Identify and qualify expansion opportunities across Blockdaemon’s product suite, new protocols, new services, new business units within the account
• Partner with Sales leadership on pricing strategy and commercial structuring for new services
• Drive recurring strategic business reviews that surface value delivered and shape forward-looking opportunity
• Lead onboarding for new enterprise clients within your portfolio, ensuring a smooth handoff from Sales and a strong start to the relationship
• Build account-specific success plans aligned to each client’s business objectives and the commercial trajectory of the relationship
• Maintain a structured view of account health across commercial, technical, and relationship dimensions, and act early on indicators of risk or opportunity
• Mobilize Solutions Architects and Product Management to address client technical needs
• Translate patterns from client conversations into structured input that helps Product prioritize features tied to retention, adoption, and revenue
• Partner with Engineering and Support to ensure production issues are appropriately escalated and resolved
• Work alongside Marketing, Legal, and Finance to support the full account lifecycle

Solutions Architect

Program Manager

Commercial Counsel

Strategic Account Manager