Block Renovation

Manager, Contractor Growth

Block Renovation

full-time

Posted on:

Location Type: Hybrid

Location: Brooklyn • New York • United States

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About the role

  • Own the activation strategy across markets, improving work order acceptance rates and contractor responsiveness
  • Identify root causes behind low engagement, scope misalignment, or decline trends.
  • Design proactive outreach campaigns targeting declined work orders, expired matches, and inactive contractors
  • Remove friction between accepted work orders and published proposals, this is the highest revenue lever on the contractor side
  • Build and iterate on training resources, support sessions, and scalable enablement processes
  • Track conversion patterns and proactively intervene where contractors stall post-site visit
  • Turn contractor conversations into actionable intelligence, surfacing patterns in decline reasons, UX friction, and supply-demand imbalances
  • Partner with Product, Recruitment, and Sales to drive improvements across the platform
  • Present recommendations to leadership backed by data and frontline context

Requirements

  • 5+ years of experience in marketplace operations, supply-side growth, account management, or contractor/vendor enablement
  • Experience leading cross-functional initiatives
  • Strong analytical instincts, you can diagnose root causes from performance data and translate them into action
  • Exceptional communication skills with the ability to build credibility with contractors and internal stakeholders
  • Comfort operating in ambiguity, you create structure and process where none exists
  • Track record of improving performance through strategic thinking and structured execution.
  • Preferred: Experience in construction, home services, real estate, or two-sided marketplaces. Familiarity with CRMs and operational dashboards.
Benefits
  • Competitive salary
  • Equity in an early-stage, high-growth company
  • Hybrid flexibility + “work from anywhere” time
  • Health, dental, and vision insurance
  • 401(k) with match
  • 12 weeks fully paid family leave
  • PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
marketplace operationssupply-side growthaccount managementcontractor enablementdata analysisperformance diagnosticsstrategic thinkingstructured execution
Soft Skills
analytical instinctsexceptional communicationcredibility buildingcomfort in ambiguityprocess creation