Blank Metal

Producer

• Own the run of every training
• Be the point person for each training — the one Blank Metal and the client both come to for anything logistics-related, before, during, and after the session.
• Make sure everyone supporting a training knows their role, what's expected of them, and gets their pieces done on time.
• Run the live session behind the scenes: configure Zoom correctly, work the chat and surface the right questions to the trainers, prep and launch polls, trigger breakout rooms, and quietly round up anyone who gets lost.
• Open each session with a short, scripted overview of Blank Metal so attendees know who they're learning from.
• Handle the full arc of attendee communication — invitations and Eventbrite setup, expectation-setting before the session, and surveys and follow-ups after.
• Keep clients clear on what's happening and what we need from them ahead of each training.
• Set participants up to show up ready, so the live time is spent learning, not troubleshooting setup.
• Fulfill partner requirements — for example, providing participant counts to Anthropic for Claude Code trainings.
• Capture the final participant count and keep the records straight for every session.
• Be honest-startup scrappy: some of this isn't documented yet, so when you spot a step that lives in someone's head or a process that breaks under pressure, you write it down and fix it instead of working around it.

Training Producer

Account Manager

• A meaningful part of Blank Metal's growth comes from the clients who already shipped production AI with us and want to do more. The Account Leader owns that opportunity: turning a first engagement into a long-term, expanding partnership.
• You'll own a book of existing accounts and grow it. That means staying close to the work our teams ship, spotting where AI can solve the client's next problem, and building the trust that turns one project into the next three. You're the person clients call when something's working and they want more of it, and the person who sees what's possible before they ask.
• This is a hands-on role for someone who can sit with an engineer one hour and a CFO the next, and who measures success in production systems and expansion revenue, not meetings booked. You'll build the AI-native account workflows that let a lean team manage deep relationships at scale.
• Own a portfolio of existing client accounts and a quota for expansion revenue: identify, scope, and close follow-on engagements that deepen each relationship.
• Map every account: know who holds budget, what's running in production, and where the next AI opportunity is before the client raises it.
• Track relationships, expansion pipeline, and account health in HubSpot and Notion, and run a disciplined cadence of check-ins, business reviews, and renewal conversations.
• Sit close to delivery: understand what each team is building, translate it into outcomes the client's leadership cares about, and turn shipped work into the case for what's next.
• Present Blank Metal's work in a consultative way, through business reviews, proposals, and conversations that connect production results to the next investment.
• Partner with delivery teams to scope follow-on work realistically, and with marketing to turn client wins into stories that drive the next ones.
• Conceive and ship AI agents that automate account workflows: expansion-signal detection, account health scoring, renewal tracking, and client communications.
• Own your numbers: expansion revenue, net revenue retention and account health, and build the tooling that makes them visible in real time.
• We're a startup, so you'll build this function, not inherit it. Some weeks that means closing a six-figure expansion; some weeks it means wiring up the automation that tracks it. Both matter.

Account Leader

• Own executive-level client relationships across the C-suite — CEO, COO, CIO, CMO, CFO, and the senior leaders who actually move budget
• Earn trust through consistent execution and clear thinking, not vendor theater
• Set the cadence and forum that keep executives close to the work — exec syncs, steering committees, and the right read-outs at the right altitude
• Use escalation as a tool, not a failure: know when to raise something up the chain, who to bring it to, and how to frame it so the right decision gets made fast
• Be the single point of accountability across your engagements — the first call when something matters, the steady hand when it gets hard
• Drive client satisfaction by closing the loop on commitments, surfacing risks early, and protecting the relationship over the transaction
• Build and execute account growth plans that map directly to the client's clinical, operational, and financial strategy
• Find the next (few) problems worth solving before the current one wraps
• Own MSAs and SOWs from first conversation to signature, working tightly with legal, finance, and delivery
• Drive measurable, attributed account expansion year over year, with disciplined pipeline hygiene in HubSpot and Notion
• Use AI agents and automations to run accounts — meeting prep, account intelligence, follow-up, expansion signals — and demonstrate the AI-native operating model in how you actually work
• Help define how Blank Metal applies AI across payer, provider, life sciences, and digital health — what we do well, where we win, and what we don't take on
• Translate healthcare workflows, regulatory realities (HIPAA, HITRUST), and clinical and operational pain into repeatable solution patterns
• Partner with engineering and solution design to scope the right work for the right outcome — production AI, not pilots that die in slide decks
• Build the points of view, reference architectures, and case studies that establish our healthcare practice in the market
• Set engagements up to win on day one: clear scope, clear roles, clear outcomes, realistic timelines
• Stay engaged through the transition — you don't disappear at signature; you stay close as delivery ramps
• Partner with delivery leads to keep clients informed, supported, and growing throughout the engagement
• Bring delivery insights back into pitches, proposals, and roadmap conversations so we sharpen with every project

Training Producer

Account Leader

Healthcare Account Leader