Blackhawk Network

Senior Strategic Relationship Manager

Blackhawk Network

full-time

Posted on:

Location Type: Hybrid

Location: Alaska • North Dakota • United States

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Salary

💰 $170,000 - $190,000 per year

Job Level

Senior

About the role

  • Manage the U.S. and Canada Video Game card partner relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross-functional departments
  • Build and maintain deep and wide relationships, including executive level relationships, within your portfolio of Blackhawk clients, continually adding value and services to your existing accounts
  • Broaden BHN’s business value by intimately learning and understanding your customer’s business and strategic priorities to effectively recommend broader & more customized solutions to meet their needs
  • Cross-sell and upsell value-added products and services to clients, including other products and promotional marketing events
  • Develop strategic customer success plans for each of your customers to ensure full adoption of our products and services
  • Oversee the successful execution of enhancements, promotions, and program changes, including holiday preparations, beginning as early as June of each year
  • Drive revenue growth, profitability goals, and performance targets for clients in your portfolio
  • Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals
  • Coordinate across internal teams to support clients and their growth
  • Oversee the management of your client’s day-to-day needs and account coordination with the assistance of Account Management operational support
  • Act as trusted adviser and escalation point for customer issues raised, collaborate with internal teams to drive prompt issue resolution
  • Analyze client performance and industry data to provide valuable insights to your customers
  • Manage the customer renewal process, provide renewal quoting, and revenue retention of assigned accounts

Requirements

  • Bachelor’s Degree, preferably in Business, Sales & Marketing, or related degree
  • Minimum of 12 years’ experience in a customer-facing role such as Strategic Relationship Manager, Account Manager, Sales, or Professional Services, with a demonstrated track record of success
  • Prior experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
  • Experience with consumer-facing, web-based products and services, digital marketing, and/or eCommerce experience is highly preferred
  • Prefer an active video game player, preferably on console platforms, with PC and mobile a plus
  • Understanding of video game industry, brands and related product differences (i.e. cash value gift cards, subscription gift cards, and code to content gift cards for specific games or add-on content for a game)
  • Excellent verbal, written, and presentation skills; able to use good judgment in communications with clients and across multiple departments: Engineering, Finance, Customer Service, Marketing, Business Development, Sales
  • Ability to manage multiple tasks, projects, and clients in parallel
  • Strong organization, prioritization, and time management skills, with strong attention to details
  • Sales acumen with the ability to influence clients to invest in promotions, marketing and new products/services
  • Ability to effectively explore customers’ underlying issues and needs that suggest broader solutions; maximizing the productiveness of sales interactions by building on customer cues to gain commitment to products, services, and solutions; articulating and promoting a path forward
  • Aptitude to grasp the complexity of Blackhawk platform: the consumer-facing, client-facing, and Blackhawk-facing portals and how they interface with external, client, and third-party systems
  • Demonstrated willingness to work as a member of a team and interface appropriately and effectively to accomplish departmental goals and objectives
  • Strong customer service skills with a client-focused orientation
  • High degree of initiative and keen sense of urgency
  • Proficiency in Microsoft Office tools; PowerPoint, Excel, etc.
  • Requires up to 15% travel
  • Must have successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.
Benefits
  • 401k with employer match
  • Medical
  • Dental
  • Vision
  • 12 paid holidays in the year 2026
  • Sick pay accrual according to state law
  • Parental leave
  • Life insurance
  • Disability insurance
  • Accident and illness insurance
  • Health and dependent care flexible spending accounts
  • Wellness benefits
  • Paid time off for all full-time employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementaccount managementrevenue growthdigital marketingeCommercedata analysisstrategic planningsales acumenAI tools implementationproject management
Soft Skills
communication skillsorganizational skillstime managementattention to detailteam collaborationclient-focused orientationinitiativejudgmentinfluenceproblem-solving