Blackhawk Network

Account Manager II

Blackhawk Network

full-time

Posted on:

Location Type: Hybrid

Location: Alaska • North Dakota • United States

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Salary

💰 $57,530 - $74,800 per year

About the role

  • Program Management Primarily Manage and Support Tier 4-5 accounts and be responsible for achieving plan numbers for assigned portfolio
  • Responsible for effective client relationship management by proactively communicating with clients, identifying and prioritizing client issues/concerns; coordinating with appropriate internal departments to provide response and/or solutions.
  • Acting as the central point of contact for ongoing program management needs ensure a high level of client satisfaction with Blackhawk products and services.
  • Work cross-functionally within Blackhawk to cross-sell and launch new programs
  • Develop, present, close and execute revenue expansion opportunities on an ongoing basis
  • Develop and refine sales strategies to support the company’s evolving initiatives in alternative payments
  • Ability to lead cross-functional teams (internally and externally) to execute sales strategies
  • Ensure that the company is maintaining a highly responsive customer approach that delivers extraordinary service and quality
  • Other duties as assigned
  • Retention and Penetration Work cross-functionally to execute on individual client strategies to identify opportunities for increased retention and penetration.
  • Develop and present client partnership reviews, Voice of the Customer Surveys and monthly contact strategies on an ongoing basis
  • Work with content partners in developing and executing strategy, objectives and project plans to enable the partners to maximize growth and revenue opportunities
  • Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals.
  • Inventory Management Work closely with the Inventory Control team to manage client inventory and program renewals, working with the client on forecast and providing updates to internal Production team members.
  • This requires independent decision making utilizing past and projected order history with the objective of balancing inventory quantity to ensure order fulfillment without creating excess inventory/cost.
  • Subject Matter Expertise/Special Projects Provide Account Management subject matter expertise to cross functional teams with regard to ongoing system enhancements, product launches and projects, as appropriate.

Requirements

  • Bachelors degree required or equivalent combination of experience and training
  • 2+ years proven success in client / customer service / sales environment.
  • 2+ years experience leading cross-functional account teams for high profile, high volume, complex accounts
  • Solid business writing skills, experienced with proposals, presentations, project plans and business correspondence
  • Proven experience in diverse internal systems and system processing and problem resolution
  • Excellent verbal, written and presentation skills
  • Excellent interpersonal skills to lead project/account teams and to manage client relationships
  • Self directed with strong analytical, project management and leadership skills
  • Strong technical and organizational skills
  • Proficient in MS Office suite of products
  • Some travel required
Benefits
  • 401k with employer match
  • medical
  • dental
  • vision
  • 12 paid holidays in the year 2026
  • sick pay accrual according to state law
  • parental leave
  • life insurance
  • disability insurance
  • accident and illness insurance
  • health and dependent care flexible spending accounts
  • wellness benefits
  • flexible time off for all full-time employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementclient relationship managementsales strategiesinventory managementaccount managementproject managementanalytical skillsproblem resolutionbusiness writingpresentation skills
Soft skills
interpersonal skillsleadership skillscommunication skillsself-directedorganizational skillscross-functional team leadershipclient managementcustomer serviceproactive communicationdecision making
Certifications
Bachelor's degree