Black Rifle Coffee Company

Customer Support

• Shadow team members to understand how we monitor and manage 500+ weekly orders
• Learn to identify and support resolution of common issues: returns, backorders, system errors, and order flow blocks
• Gain familiarity with tools such as NetSuite, Shopify, and other backend platforms that drive order fulfillment
• Observe how our team handles high-risk orders and suspected fraud
• Practice clear, concise communication under pressure
• Assist with drafting outreach communications to notify customers about delays, updates, or resolution timelines
• Observe and assist with professional, empathetic communication in customer-facing moments

Customer Experience Operations