Black Rainbow

Solutions Consultant

Black Rainbow

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Delivery of onboarding sessions for new customers, ensuring smooth product adoption
  • Configure and implement software solutions based on customer requirements
  • Provide training and guidance to end-users on product functionality
  • Troubleshoot initial setup issues and escalate complex problems as needed
  • Maintain accurate documentation of customer configurations and processes
  • Collaborate with internal teams to ensure timely delivery of onboarding milestones
  • Support customers during early usage phases to drive engagement
  • Gather feedback from customers to inform product improvements
  • Monitor solution performance and contribute to continuous improvement efforts

Requirements

  • Proven experience in a Solutions Consultant, Implementation Specialist, or Technical Onboarding role
  • Ability to translate customer requirements into technical configurations and solution designs
  • Confident in delivering customer-facing training, workshops, and onboarding sessions
  • Solid troubleshooting skills, including identifying setup issues and knowing when to escalate
  • Strong documentation skills for maintaining accurate records of customer environments and configurations
  • Excellent stakeholder communication, coordinating with internal teams to ensure project milestones are met
  • Ability to support customers through early adoption phases, helping drive engagement and successful usage
  • Bachelor’s degree in relevant technical field or equivalent experience
  • Ability to fulfil all requirements to achieve Security Clearance (SC) and NPPV3
  • Willingness to travel from time to time to visit our customers and prospects, both in the UK and internationally
Benefits
  • Competitive salary
  • Fully remote with working from home expenses
  • Flexible working hours
  • Twenty-five days annual leave (in addition to public holidays)
  • Pension
  • Private health care which includes family members
  • Death in service (three times annual salary)
  • Training support
  • Regular company meetups
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software configurationsolution implementationtroubleshootingdocumentationcustomer trainingsolution designtechnical onboardingproduct adoptionperformance monitoringcontinuous improvement
Soft Skills
stakeholder communicationcollaborationcustomer engagementproblem-solvingtraining deliveryfeedback gatheringproject coordinationorganizational skillsadaptabilityinterpersonal skills
Certifications
Bachelor’s degree in relevant technical fieldSecurity Clearance (SC)NPPV3