Black Rainbow

Solutions Engineer

• Delivery of onboarding sessions for new customers, ensuring smooth product adoption
• Configure and implement software solutions based on customer requirements
• Provide training and guidance to end-users on product functionality
• Troubleshoot initial setup issues and escalate complex problems as needed
• Maintain accurate documentation of customer configurations and processes
• Collaborate with internal teams to ensure timely delivery of onboarding milestones
• Support customers during early usage phases to drive engagement
• Gather feedback from customers to inform product improvements
• Monitor solution performance and contribute to continuous improvement efforts

Solutions Consultant

Sales Engineer

• Act as the technical lead in sales opportunities from early discovery through to contract signature.
• Run deep technical discovery with customers to understand investigation processes, governance needs, risks and integrations.
• Design and deliver tailored NIMBUS demonstrations aligned to real-world use cases.
• Support RFP / RFQ / tender responses, including technical questions, architecture, security and compliance.
• Lead proof-of-concepts and pilot projects, defining success criteria and validating outcomes.
• Design end-to-end investigation workflows across Digital Forensics, eDiscovery, Insider Risk, Incident & Crisis Management, Corporate & Law Enforcement investigations.
• Advise on system architecture, deployment models and integrations (cloud, on-prem, hybrid).
• Work with Product and Engineering to shape new features driven by market demand.
• Act as a market expert for designated verticals (Corporate, Financial Services, LE/Gov).
• Maintain and evolve demo environments, use-case libraries and value propositions.
• Feed structured insight back to Product on buying drivers, competitive landscape and emerging risks and regulations.

• Lead technical discussions with key customer/prospect stakeholders, influencers, and decision makers effectively articulating creative and technical solutions
• Manage and lead customer deployments including installation (on-prem and cloud), configuration, and training
• Understand and communicate value-driven messaging at both a technical and business level
• Design and execute data migrations from legacy systems to NIMBUS
• Record, communicate and resolve any risks or issues that may impact project deadlines
• Manage, prioritize and execute multiple complex tasks and coordinate with team members to ensure successful delivery
• Develop strong working relationships across internal company business units (sales, product, development, operations, marketing, etc.)
• Design and deliver customized NIMBUS demonstrations to support the sales team
• Share and learn best practices to support continuous improvement of NIMBUS within the Solutions and Development Teams

Senior Solutions Consultant

Chief Marketing Officer

• Architect and execute integrated campaigns across ABM, digital, and event channels to drive qualified opportunities and measurable pipeline growth.
• Build and manage the global Field Marketing network, starting with the UK and recruiting a Field Marketing Lead in North America to replicate proven campaign models.
• Develop and implement a structured events strategy encompassing industry conferences, customer roundtables, and executive briefings to generate high-value engagement.
• Lead and develop a team of SDRs responsible for inbound lead qualification and outbound prospecting across Law Enforcement, Government, and Corporate segments.
• Ensure a seamless MQL → SQL → Opportunity hand-off process, supported by clear metrics and reporting cadence with Sales.
• Partner with Sales to co-own pipeline creation goals and define account-based strategies that prioritise high-potential segments.
• Collaborate with Product and Pre-Sales to align value propositions, demo narratives, and event content to customer outcomes.
• Lead funnel reporting and performance reviews to maintain visibility on campaign ROI and SDR contribution.
• Recruit, onboard, and coach 2 SDRs developing playbooks, cadences, and performance metrics.
• Hire and onboard a Field Marketing Lead in North America to mirror UK execution and localise global campaigns.
• Create scalable frameworks for marketing performance management, campaign planning, and field execution.
• Work closely with Product Marketing to ensure consistent, value-led messaging across all customer-facing materials.

Head of Marketing – Demand Generation, Field Marketing

• Deliver onboarding sessions for new customers, ensuring smooth product adoption
• Configure and implement software solutions based on customer requirements
• Provide training and guidance to end-users on product functionality
• Troubleshoot initial setup issues and escalate complex problems as needed
• Maintain accurate documentation of customer configurations and processes
• Collaborate with internal teams to ensure timely delivery of onboarding milestones
• Support customers during early usage phases to drive engagement
• Gather feedback from customers to inform product improvements
• Monitor solution performance and contribute to continuous improvement efforts

Solutions Consultant, Corporate

Support Engineer

• Own complex technical issues across our SaaS and self-hosted platforms
• Manage incoming support queries via BlackRainbow’s Support Portal
• Develop and maintain advanced troubleshooting guides and internal documentation
• Assist in onboarding new team members
• Handle complex or high-priority customer issues requiring advanced troubleshooting
• Mentor and guide Support Engineers
• Conduct proactive system reviews to identify potential issues
• Review and improve knowledge-base content
• Provide feedback to Product Office and Product Engineering teams
• Participate in on-call rotations or incident response team as required
• Work with Platform Engineering team on proactive monitoring solutions for cloud installs in Azure

Senior Support Engineer

• Act as the technical lead in sales opportunities from early discovery through to contract signature.
• Run deep technical discovery with customers to understand investigation processes, governance needs, risks and integrations.
• Design and deliver tailored NIMBUS demonstrations aligned to real-world use cases.
• Support RFP / RFQ / tender responses, including technical questions, architecture, security and compliance.
• Lead proof-of-concepts and pilot projects, defining success criteria and validating outcomes.
• Advise on system architecture, deployment models and integrations (cloud, on-prem, hybrid).
• Work with Product and Engineering to shape new features driven by market demand.
• Maintain and evolve demo environments, use-case libraries and value propositions.
• Feed structured insight back to Product on: Buying drivers
• Competitive landscape
• Emerging risks and regulations