Black Rainbow

Solutions Engineer

• Delivery of onboarding sessions for new customers, ensuring smooth product adoption
• Configure and implement software solutions based on customer requirements
• Provide training and guidance to end-users on product functionality
• Troubleshoot initial setup issues and escalate complex problems as needed
• Maintain accurate documentation of customer configurations and processes
• Collaborate with internal teams to ensure timely delivery of onboarding milestones
• Support customers during early usage phases to drive engagement
• Gather feedback from customers to inform product improvements
• Monitor solution performance and contribute to continuous improvement efforts

Solutions Consultant