Black Rainbow

Solutions Consultant, Corporate

Black Rainbow

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £50,000 - £60,000 per year

About the role

  • Deliver onboarding sessions for new customers, ensuring smooth product adoption
  • Configure and implement software solutions based on customer requirements
  • Provide training and guidance to end-users on product functionality
  • Troubleshoot initial setup issues and escalate complex problems as needed
  • Maintain accurate documentation of customer configurations and processes
  • Collaborate with internal teams to ensure timely delivery of onboarding milestones
  • Support customers during early usage phases to drive engagement
  • Gather feedback from customers to inform product improvements
  • Monitor solution performance and contribute to continuous improvement efforts

Requirements

  • Two years as a Solutions Consultant or equivalent experience in a relevant industry
  • Ability to translate customer requirements into technical configurations and solution designs
  • Confident in delivering customer-facing training, workshops, or onboarding sessions
  • Solid troubleshooting skills, including identifying setup issues and knowing when to escalate
  • Strong documentation skills for maintaining accurate records of customer environments and configurations
  • Excellent stakeholder communication, coordinating with internal teams to ensure project milestones are met
  • Bachelor’s degree in relevant technical field or equivalent experience
  • Ability to fulfil all requirements to achieve Security Clearance (SC) and NPPV3
  • Willingness to travel from time to time to visit our customers and prospects, both in the UK and internationally
Benefits
  • Competitive salary
  • Fully remote with working from home expenses
  • Flexible working hours
  • Twenty-five days annual leave (in addition to public holidays)
  • Pension
  • Private health care which includes family members
  • Death in service (three times annual salary)
  • Training support
  • Regular company meetups

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software configurationsolution implementationtroubleshootingdocumentationcustomer trainingsolution designproduct adoptionperformance monitoringcontinuous improvement
Soft skills
stakeholder communicationcollaborationcustomer engagementfeedback gatheringproblem escalation
Certifications
Bachelor’s degreeSecurity Clearance (SC)NPPV3