BlaBlaCar

People Operations

• Lead the execution of HR processes (Onboarding → Offboarding), ensuring a positive experience while providing clear visibility to relevant stakeholders
• Formalize all contractual elements (contracts, amendments, certificates) and manage immigration/work permit renewals
• Identify opportunities to streamline workflows and lead People Ops projects aimed at enhancing efficiency
• Explore and implement AI-driven solutions to automate repetitive administrative tasks (e.g., automated document generation, AI-powered ticket sorting, or smart data auditing) to free up time for high-value advisory work
• Manage employee inquiries via JIRA, providing prompt, effective support on HR policies
• Provide expert recommendations for handling complex situations (performance issues, conflicts, legal risks)
• Document specific requests to ensure every situation is tracked and handled fairly, building consistent "case law" for the organization
• Work closely with the POPS team, including our Payroll Specialist (upstream data flows), HRBPs, Social Expert, Recruiters, and L&D, to ensure a cohesive employee experience
• Actively participate in team meetings, sharing insights and contributing to a supportive, high-performance team environment

People Operations Specialist

Business Analyst

• Build a strong understanding of the key levers impacting our carpool, train & bus performance through internal analysis and market benchmarking
• Formulate data-driven recommendations to improve operations and feed strategy
• Build trustful relationships with Business, Product and Marketing teams to identify their needs, challenges and uncover opportunities
• Improve our current reporting framework and deliver reports using Tableau software
• Contribute to our ESG strategy by developing analytical tools for the Sustainability Manager

Business Analyst Intern

Data Scientist

• Develop & deploy ML models: Design, build, and ship machine learning models into production, collaborating closely with other Data Scientists and ML Engineers to directly enhance our core marketplace (e.g., matching, ETA).
• Implement automation of internal capabilities: Implement intelligent solutions for real-time fraud detection, utilize deep learning for profile picture moderation, and leverage LLMs for text moderation and generative AI for tasks like translation.
• Contribute to generative AI innovation: Actively identify, prototype, and implement generative AI solutions to enhance employee productivity and automate key operational processes.
• Grow in your role: Be ready to be mentored and learn, and bring energy and novel point of view to the team.
• Collaborate across a 360° data team: Work within our autonomous data team, comprising ML Engineers, Data Analysts, Data Engineers, and fellow Data Scientists, managing projects end-to-end.

Entry Level Data Scientist

Customer Success Manager

• Own the strategy for automated CRM programs, defining which segments, lifecycle stages, and channels to prioritize to meet ambitious targets (e.g., +10% passenger (PAX) growth, improved retention).
• Drive the execution of key CRM initiatives: revitalize existing programs (e.g., activation), create a crucial missing retention program, and support the launch and adoption of new features and products (e.g., Carpool lines and White Label solutions).
• Translate business and product needs into clear, actionable CRM programs.
• Manage both ad-hoc and automated campaigns at national and local levels.
• Execute CRM automated programs end-to-end in coordination with the Product team: from conception and setup to launch, measurement, and optimization.
• Implement campaigns using our cross-channel platform, Braze (email, push notifications, in-product messaging).
• Create, review, and edit content for new programs and lead the creative process in coordination with designers.
• Use data-driven insights to understand customer needs and deliver personalized communications and content that drive frequent usage and retention.
• Analyze CRM results and share actionable insights with key stakeholders.
• Proactively communicate progress and outcomes to ensure CRM programs align with and amplify our business execution velocity.

CRM & Automation Manager

• - Build a strong understanding of the levers impacting our performance (growth dynamics, competition, network & pricing structure) and recommend actions to increase our impact
• - Provide actionable insights and reports to BlaBlaCar’s executives to support their strategic decision-making
• - Evaluate the performance of current business operations and recommend strategies and tactics to achieve business goals
• - Build positive and trustful relationship while working with management to identify business needs, challenges and opportunities
• - Analyze and deliver reports for stakeholders with Tableau software

Strategy – Business Analyst

• Act as the functional lead and owner of Workday, ensuring it effectively supports business needs
• Continuously improve and optimize HR processes through system enhancements and best practices
• Serve as the main point of contact for external service providers, managing collaboration and deliveries
• Ensure data accuracy, consistency, and reliability across all HR systems and integrations
• Perform HR data analysis and support reporting, dashboards, and decision-making
• Maintain an end-to-end view of the HR ecosystem and data flows
• Contribute to HR systems governance, documentation, and continuous improvement initiatives
• Explore and support the use of AI and automation in HR systems and people data

People Operations Specialist

Business Analyst Intern

Entry Level Data Scientist

CRM & Automation Manager

Strategy – Business Analyst

HR Systems and Data Manager