BlaBlaCar

Customer Success Manager

• Own the strategy for automated CRM programs, defining which segments, lifecycle stages, and channels to prioritize to meet ambitious targets (e.g., +10% passenger (PAX) growth, improved retention).
• Drive the execution of key CRM initiatives: revitalize existing programs (e.g., activation), create a crucial missing retention program, and support the launch and adoption of new features and products (e.g., Carpool lines and White Label solutions).
• Translate business and product needs into clear, actionable CRM programs.
• Manage both ad-hoc and automated campaigns at national and local levels.
• Execute CRM automated programs end-to-end in coordination with the Product team: from conception and setup to launch, measurement, and optimization.
• Implement campaigns using our cross-channel platform, Braze (email, push notifications, in-product messaging).
• Create, review, and edit content for new programs and lead the creative process in coordination with designers.
• Use data-driven insights to understand customer needs and deliver personalized communications and content that drive frequent usage and retention.
• Analyze CRM results and share actionable insights with key stakeholders.
• Proactively communicate progress and outcomes to ensure CRM programs align with and amplify our business execution velocity.

CRM & Automation Manager

Business Analyst

• - Build a strong understanding of the levers impacting our performance (growth dynamics, competition, network & pricing structure) and recommend actions to increase our impact
• - Provide actionable insights and reports to BlaBlaCar’s executives to support their strategic decision-making
• - Evaluate the performance of current business operations and recommend strategies and tactics to achieve business goals
• - Build positive and trustful relationship while working with management to identify business needs, challenges and opportunities
• - Analyze and deliver reports for stakeholders with Tableau software

Strategy – Business Analyst

Data Scientist

• Act as the functional lead and owner of Workday, ensuring it effectively supports business needs
• Continuously improve and optimize HR processes through system enhancements and best practices
• Serve as the main point of contact for external service providers, managing collaboration and deliveries
• Ensure data accuracy, consistency, and reliability across all HR systems and integrations
• Perform HR data analysis and support reporting, dashboards, and decision-making
• Maintain an end-to-end view of the HR ecosystem and data flows
• Contribute to HR systems governance, documentation, and continuous improvement initiatives
• Explore and support the use of AI and automation in HR systems and people data

HR Systems and Data Manager

Network Engineer

• Manage IT projects A-to-Z while collaborating with various engineering teams
• Setup, administer, and maintain IT SaaS Systems and Applications
• Review and enhance SSO workflows within SaaS platforms for optimal functionality
• Ensure our infrastructure remains up-to-date by implementing security policies, patches, and necessary updates
• Collaborate with the Security team to implement security policies, permissions and procedures
• Maintain compliance across all hardware equipment (including Networking equipment, Computers, IoT devices, Printers, etc.)
• Take ownership of L2/L3 support troubleshooting within the IT Ops domain
• Communicate to internal departments and stakeholders
• Manage users' technical working environment across various devices and solutions
• Oversee office software and MDM platforms (Jamf, MS Azure, Intune, Google Workspace, Slack, Atlassian products)
• Implement IT task automations
• Deploy IT monitoring solutions to ensure a stable work environment for BBC employees
• Work and implement automations (Workato, GAM, PowerShell, Scripting)
• Manage office networks

System and Network Engineer

Engineering Manager

• Define and execute BlaBlaCar’s Tech strategy around internal tooling and services
• Lead a team of 25+ Tech professionals organized into several teams
• Oversee the identification of needs, sourcing of new solutions, managing implementation projects, and organizing run activities
• Smoothen the daily life and operations of all BlaBlaCar employees for efficiency, productivity, and comfort.

CRM & Automation Manager

Strategy – Business Analyst

HR Systems and Data Manager

System and Network Engineer

Head of Engineering – Corporate Services