IT Help Desk Technician I
BKF Engineers
full-time
Posted on:
Location Type: Hybrid
Location: Pleasanton • California • United States
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Salary
💰 $23 - $30 per hour
About the role
- Serve as the first point of contact for users seeking technical assistance.
- Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person.
- Install, configure, and deploy computer systems, peripherals, and software applications.
- Assist users with application issues, and guide them in utilizing software effectively.
- Maintain inventory of IT equipment and ensure proper software licensing.
- Document, track, and manage support requests in the help desk ticketing system.
- Provide basic IT training to staff on new technologies.
- Collaborate with senior IT staff on the resolution of more complex issues.
- Assist with IT projects and initiatives as assigned.
Requirements
- Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered.
- 1-2 years of experience in an IT support or help desk role.
- Basic knowledge of computer hardware, software, and networking.
- Familiarity with Windows OS and Microsoft Office applications.
- Excellent communication skills with a strong customer service orientation.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to work independently and within a team environment.
- Availability to work in the office and assist during emergencies or after hours as needed.
- Must be able to regularly talk, hear, and operate various IT devices. Occasional lifting of equipment up to 40 pounds may be required.
- The IT Help Desk Technician will primarily work in an office environment with frequent travel to other office locations to assist with technical support. Routine office hours are expected, with flexibility needed for after-hours support during critical incidents or system upgrades.
Benefits
- The typical base salary range for this position is $23.00 - $30.00 per hour and may vary depending upon skills, experience, education, and geographical location. This is an hourly position paid bi-weekly.
- This is a temporary position with an anticipated duration of six months. Benefits will not be available for this position beyond those required in the state of California.
- BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- BKF Engineers does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and a specific solicitation for the position or other approved engagement request for the position with BKF Engineers, BKF Engineers reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited submittals are done at the risk of the recruiter.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
diagnose hardware issuestroubleshoot software issuestroubleshoot network issuesinstall computer systemsconfigure computer systemsdeploy software applicationsbasic knowledge of computer hardwarebasic knowledge of softwarebasic knowledge of networkinghelp desk ticketing system
Soft Skills
excellent communication skillscustomer service orientationstrong problem-solving skillsability to remain calm under pressureability to work independentlyability to work within a teamflexibility for after-hours supportbasic IT training skills
Certifications
Associate's degree in Information TechnologyAssociate's degree in Computer Science