BitterPower GmbH (BitterLiebe)

Customer Support

• You are the direct and first point of contact for our B2C customers
• You respond to customer inquiries across all channels: email, social media, WhatsApp, website chat and phone
• You advise customers on product-related questions
• You coordinate replacement shipments and communicate with our fulfillment partner
• You process orders, cancellations, returns, complaints and refunds
• You work hand in hand with other departments to ensure first-class customer satisfaction

Customer Support Manager – Part-time, 30 hrs/week