Bitly

Social Media Manager – Community Management

Bitly

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $96,000 - $132,000 per year

About the role

  • Own social media presence across both Bitly and QRCG by Bitly, from strategy and planning through publishing, engagement, and performance
  • Support product launches and marketing campaigns through social amplification and coordination, ensuring messaging, timing, and execution are aligned
  • Proactively communicate plans, progress, and insights to cross-functional partners, sharing context and recommendations
  • Monitor trends, sentiment, and conversations to surface insights and risks, escalating sensitive issues with internal partners as needed
  • Create and adapt engaging visual assets for social, balancing speed, creativity, and brand consistency across platforms
  • Steward and evolve brand voice across social and community touchpoints, adapting to platform, audience, and global context
  • Manage budgets and work with external agencies or contractors as needed to support social and community goals
  • Manage Bitly’s Reddit program in partnership with an external agency, including content review, posting, and engagement, while identifying and evaluating additional emerging community platforms (e.g., Quora) for potential investment
  • Partner with members of the Brand & Content team to support day-to-day social operations, including responding to customer support-related inquiries
  • Track and report on performance across social and community channels, delivering insights and recommendations to stakeholders
  • Support executive thought leadership through content development and ghostwriting, in partnership with the rest of the Brand & Content team
  • Leverage AI strategically alongside new formats, platforms, and tools to improve efficiency, scale execution, and inform future strategy

Requirements

  • 4–6+ years of experience managing social media and/or online communities for B2B, SaaS, or technology-driven products
  • Experience using social media management and analytics tools (e.g., Sprout Social) and basic design or editing tools (e.g., Adobe Creative Suite, Canva)
  • Proven ability to own social channels end-to-end, including strategy, execution, reporting, and hands-on community engagement
  • Strong writing and editing skills, with the ability to adapt tone, voice, and messaging across platforms, audiences, and contexts
  • Ability to work independently while collaborating effectively with cross-functional partners across the organization
  • Sound judgment, strong attention to detail, and the ability to prioritize in a fast-moving environment
  • Creative, curious, and open to feedback.
Benefits
  • Inclusive health, dental, and vision plans built to support diverse lifestyles.
  • Employer contribution to HSA plans.
  • Generous paid parental leave.
  • Enhanced support for reproductive health, family planning, and new parents.
  • Robust mental health support and Employee Assistance Program (EAP) with confidential counseling services.
  • Comprehensive well-being benefits, including a reimbursement program,
  • Flexible PTO policy.
  • Impactful connections and community building through our Employee Resource Groups
  • Company-sponsored events to connect Bitizens together.
  • 401k with up to 4% employer match, access to financial professionals to offer our employees the opportunity to plan for a strong financial future well beyond their working years.
  • Stock Options.
  • Life, Short-term Disability, and Long-term Disability options.
  • Flexible workspace support provided, including home office, cell phone, and WiFi service reimbursement.
  • Coworking reimbursement for eligible employees.
  • Voluntary Benefits: Pet Insurance, LegalShield, IDShield, Hospitalization, and Accident coverages.
  • Reimbursement for professional development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
social media managementcommunity engagementcontent developmentperformance trackingstrategy executionwritingeditingvisual asset creationbudget managementghostwriting
Soft Skills
communicationcollaborationattention to detailcreativitycuriosityindependenceadaptabilityjudgmentprioritizationfeedback receptiveness