Bitly

Customer Success Manager

• Actively manage ongoing engagements with existing customers and PoV projects with prospects, including resource coordination, day-to-day management, executive progress reviews, and training.
• Manage and lead the North America CSM team, including hiring, training, and performance management.
• Build and maintain long-term relationships with customer counterparts and stakeholders to improve user experience.
• Represent customer voice and advocate for customers with Product, Engineering and Marketing teams.
• Resolve customer challenges related to products or services to ensure continued customer loyalty.
• Provide customers with a deep understanding of the Upstream product roadmap to maximize value and support upsell opportunities.
• Collaborate actively with Sales, Partner Management, SOC, Product, Data and Research, DevOps and Ops teams.
• Manage customer engagements end-to-end: preliminary discussions, POC/POV, product deployment, technical onboarding, ongoing operations, scoping and leading new opportunities to fruition.

Director of Customer Success

Sales

• Cultivate relationships with tech, lifestyle and consumer brands to sell a high volume of ads that appear in Pirate Wires content.
• Creatively package ad products to maximize client results and revenue to Pirate Wires.
• Maximize revenue per ad and achieve high ad fill rates.
• Develop larger, in-depth, cross-platform partnerships with brands who want to collaborate with Pirate Wires.
• Communicate Pirate Wires brand value to leaders of tech, lifestyle and consumer businesses.

Fractional Sales Lead

Art Director

• Pirate Wires is growing fast, and we’re looking for a Creative Director to lead the charge on all things visual.
• This is a foundational role — you’ll own the look and feel of the brand across every medium, from our website to social to physical merch.
• Core responsibilities include: Brand Design & Visual Identity: Own and evolve the Pirate Wires brand — from typography and color palettes to how our voice translates visually across formats.
• Website & Product Design: Oversee design of the site and any digital products. You should be confident working with developers, shipping pages fast, and ensuring everything feels cohesive and on-brand.
• Art Direction: Lead creative direction for our media, newsletters, social content, and promotional campaigns.
• Merch & Drops: Design and direct all merch releases — from initial concepts and mocks to production and packaging. You’ll run point on everything from creative to vendor coordination.
• Creative Operations: Build scalable design systems and processes that allow us to move fast without compromising quality. You’ll help set the standard, then enforce it.
• We want someone with taste, initiative, and a clear vision — someone who wants to shape the culture, not just style it.
• Remote-friendly, but we’re planting our flag soon. Let’s build something beautiful. HMU. Tell a friend

Creative Director

SDET

• Develop and maintain Bitly’s automation solutions
• Leverage AI-assisted tools to accelerate test case generation, code scaffolding, and defect triaging
• Evaluate and integrate GenAI-based testing solutions to enhance automation frameworks and reduce repetitive tasks
• Use AI tools (e.g., GitHub Copilot, ChatGPT, Claude) to support faster automation script development and exploratory testing
• Contribute to the development of internal guidelines and best practices for responsible AI use in QA workflows
• Evaluate automation test results / maintain scripts to working order.
• Assist in identifying viable test strategies in order to support testing product functionality.
• Develop and apply test design techniques in order to achieve optimal test coverage and ensure functionality meets product needs.
• Understand the Bitly architecture and be able to design comprehensive test plans for new feature development.
• Contribute to and maintain a suite of manual regression tests, automated UI tests, and automated API tests.
• Determine the root cause of problems discovered in development and reported by users.
• Report to stakeholders on current production quality and what has and hasn’t been tested before a feature release.

Director of Customer Success

Fractional Sales Lead

Creative Director

Software Development Engineer in Test III (SDET III)