Bitly

Content Marketing Manager

• Own content marketing programs across Bitly and its related brand channels, from strategy and planning through creation, distribution, and performance.
• Stay on top of emerging trends in content, AI, and audience behavior, helping ensure Bitly’s content strategy looks ahead to a changing landscape.
• Lead emerging and opportunistic content initiatives (e.g., podcasts, editorial formats, new media types), testing and scaling new ways to reach and engage audiences over time.
• Exercise strong editorial judgment in prioritizing content ideas, formats, and opportunities based on business impact and audience needs.
• Leverage AI-powered tools and workflows to systematize and scale components of content creation, distribution, and analysis.
• Lead the creation of original data-driven reports and research to drive thought leadership, turning insights into narratives that build credibility.
• Lead Bitly’s YouTube content strategy in close partnership with Creative, Acquisition, and Product Marketing, ensuring video content supports full-funnel goals from awareness through education and adoption.
• Create customer stories and case studies in partnership with the Product Marketing team, bringing real-world use cases, outcomes, and value to life.
• Own content distribution programs that extend the lifecycle of core content by repurposing and adapting assets across channels and formats.
• Optimize content for discoverability across human and AI-driven surfaces, working closely with the Acquisition team to support SEO and GEO priorities.
• Partner with the Brand team, external leaders, customers, and industry voices to co-create authority-building content that earns citations, third-party references, and broader industry visibility.
• Support product launches and marketing campaigns with content that educates new and existing customers, ensuring alignment with messaging, timing, and go-to-market priorities.
• Support executive thought leadership through content development and ghostwriting, in partnership with the rest of the Brand & Content team.
• Track and report on content performance and engagement, using insights to inform clear actions that improve effectiveness over time.

Social Media Manager

• Own social media presence across both Bitly and QRCG by Bitly, from strategy and planning through publishing, engagement, and performance
• Support product launches and marketing campaigns through social amplification and coordination, ensuring messaging, timing, and execution are aligned
• Proactively communicate plans, progress, and insights to cross-functional partners, sharing context and recommendations
• Monitor trends, sentiment, and conversations to surface insights and risks, escalating sensitive issues with internal partners as needed
• Create and adapt engaging visual assets for social, balancing speed, creativity, and brand consistency across platforms
• Steward and evolve brand voice across social and community touchpoints, adapting to platform, audience, and global context
• Manage budgets and work with external agencies or contractors as needed to support social and community goals
• Manage Bitly’s Reddit program in partnership with an external agency, including content review, posting, and engagement, while identifying and evaluating additional emerging community platforms (e.g., Quora) for potential investment
• Partner with members of the Brand & Content team to support day-to-day social operations, including responding to customer support-related inquiries
• Track and report on performance across social and community channels, delivering insights and recommendations to stakeholders
• Support executive thought leadership through content development and ghostwriting, in partnership with the rest of the Brand & Content team
• Leverage AI strategically alongside new formats, platforms, and tools to improve efficiency, scale execution, and inform future strategy

Social Media Manager – Community Management

Financial Planning and Analysis

• Use the consultative sales process to build a thorough customer profile and identify short- and long-term financial needs
• Effectively manage a book of business of Provide customers
• Maintain an in-depth knowledge of products/services and recommend appropriate solutions using our value proposition
• Articulate the advantages of obtaining financing through a technology-enabled, industry-specific lender to doctors and referral sources
• Prospect to business customers and set appointments for periodic financial reviews, including outbound calls to your book of business
• Establish close working relationships with One Bank partners to refer customers when appropriate and provide timely and holistic financial solutions
• Analyze global cash flow, collateral structure, and all other aspects of an application to determine whether it warrants submission to our Underwriting team
• Develop a deep understanding of the organization’s credit policy
• Craft clear and concise deal write-ups to streamline credit submissions
• Complete administrative responsibilities in a timely manner
• Assist the Outside Sales team as needed with loan proposal presentations

Small Business Finance Specialist

Account Manager

• Partner with Relationship Managers in sales and servicing, performing analytical tasks as needed.
• Assist in identifying and qualifying prospects with Relationship Manager or RM Team Leads.
• Conduct industry research.
• Create and maintain prospect profiles (including updates on CRM).
• Create client presentations.
• Work with Relationship Managers to identify client solutions.
• Obtain and input prospect KYC due diligence information.
• Conduct initial pricing analysis and generate relationship pricing model.
• Draft initial deal screen / opportunity memos.
• Attend and participate in client presentations at Relationship Managers request.

Associate Relationship Manager

Director

• Develop, plan, and execute comprehensive strategies to grow philanthropic revenue across national and state funding sources.
• Lead cultivation, solicitation, and stewardship of major philanthropic partners, donor networks, and funders.
• Own key relationships across a portfolio of institutional and individual funders, ensuring thoughtful, personalized engagement.
• Engage directly with donors and prospects through meetings, events, and ongoing communication.
• Represent Activate at conferences, donor events, and other external engagements to build visibility among high-value audiences.
• Support the development of compelling proposals, presentations, and briefings tailored to donor interests and funding priorities.
• Curate and oversee donor engagement opportunities—including salons, donor dinners, site visits, and executive-level check-ins—to deepen relationships.
• Oversee holistic, strategic relationship management across the philanthropy team to ensure high-quality stewardship and donor satisfaction.
• Develop and reinforce best practices in relationship management across the organization, promoting cross-team coordination and consistent donor engagement.
• Collaborate with the Brand team to develop donor visibility and engagement strategies that strengthen affinity and expand the funding pipeline.
• Partner with senior organizational leaders and board members to support high-priority donor cultivation and stewardship efforts when appropriate.
• Develop and implement a multi-year philanthropic fundraising strategy aligned with organizational growth goals.
• Collaborate with Finance to support accurate forecasting, revenue tracking, and budget planning.
• Serve as an active CRM user, ensuring prompt, accurate data entry and partnering with development operations to maintain data quality and effective workflows.
• Support the implementation and continual improvement of HubSpot and Airtable systems for pipeline, award tracking, and donor communications.
• Use CRM data to identify trends, improve donor strategy, and contribute to long-term planning.
• Manage, coach, and grow philanthropy team members in a remote first organization, including setting goals, providing feedback, and shaping professional development pathways.
• Partner with internal stakeholders—including Community, Brand and Strategic Initiatives teams—to ensure aligned and coordinated fundraising efforts.
• Contribute to impact reporting efforts by collaborating across the organization to develop and distribute updates to funders.

Director of Philanthropy

Growth Marketing

• Support the website acquisition strategy and own execution of the experimentation and testing roadmap aligned to new user goals.
• Identify high-impact opportunities across pages, flows, and site experiences to introduce new acquisition entry points.
• Launch and iterate on new on-site acquisition mechanics, not just optimize existing elements.
• Develop clear hypotheses grounded in data, user behavior, and prior learnings.
• Prioritize initiatives based on expected impact, effort, and confidence.
• Design, launch, and manage experiments to evaluate new acquisition ideas and improvements.
• Own end-to-end execution including setup, QA, launch, monitoring, and post-test analysis.
• Ensure experiments meet quality and data integrity standards.
• Maintain a structured backlog of acquisition ideas and experiments.
• Analyze experiment results and broader site performance to extract actionable insights.
• Translate findings into clear recommendations for iteration, scaling, or rollback.
• Partner with the Data team to ensure accurate tracking and measurement.
• Build recurring reporting that highlights acquisition performance and learnings.
• Partner with Web Development to implement acquisition-related updates and experiments.
• Partner with paid acquisition team to support landing page experimentation, optimization, and knowledge sharing, ensuring learnings are applied consistently across channels.
• Collaborate with Product Growth, Product Marketing, Design, Content, SEO, and Engineering partners to align acquisition initiatives with messaging, user intent, and execution.
• Share experiment roadmaps, idea backlogs, and learnings with cross-functional partners to inform future work.
• Establish and maintain documentation for acquisition experiments, learnings, and best practices.
• Build repeatable processes for intake, prioritization, execution, and reporting.
• Contribute to improving tools, workflows, and quality standards for ongoing web acquisition efforts.
• Support broader experimentation capability by sharing learnings, patterns, and guidance with partners across the organization.

Website Growth Manager

Operations

• Manage day-to-day interaction with bank partners
• Maintain reports on problem loans
• Develop and provide supporting analysis of pipeline and portfolio using Tableau & Microsoft Excel
• Track, monitor, and report on findings
• Communicate professionally across multiple layers of trained team members

Funding Operations Specialist

Project Manager

• Actively manage multiple medium-sized and large-scale projects of varying complexity from beginning to end.
• Coordinate vendor ecosystems, leading regular vendor syncs while holding external partners accountable for deliverables.
• Take program and portfolio roadmaps and break down the work into actionable workstreams and deliverables.
• Support capacity management and planning.
• Be a change agent and lead transformation management efforts.
• Facilitate planning, prioritization, and tradeoff discussions.
• Succinctly communicate to the engineer and product managers, directors, and non-technical business stakeholders about project milestones, issues, risks, and decisions needed.
• Develop strong partnerships across cross-functional teams and create project artifacts (plans, reports, decks, process maps, dashboards, etc.).
• Lead vendor and contract management across multi-vendor ecosystems.
• Make data-driven decisions on timeline adjustments.

Operations Project Manager – Fixed Term

• Identify and develop qualified prospects for SBA loan products through centers of influence, such as business brokers, loan brokers, real estate brokers, CPAs, attorneys, and community development organizations
• Work directly with applicants to assess SBA eligibility and Fifth Third credit qualifications and collect required application information and documentation
• Ensure adherence to the SBA SOP and Fifth Third credit policy while keeping the customer at the center
• Work with product partners to analyze, evaluate, and develop a tailored relationship strategy for each client or prospect
• Attend community and/or specific industry forums, conferences, and/or meetings to broaden relationship networks and referral sources and continually deepen knowledge of trends, practices, services, and the competitive landscape
• Utilize the organization’s value proposition to articulate the advantages of obtaining financing through a tech-enabled lender
• Effectively retain and grow long-term profitable client relationships
• Plan and conduct relationship-strategy and relationship-review meetings with product partners
• Coordinate client-facing activities, including credit support and other product partners
• Conduct thorough effective pre-call planning, One Bank consultative sales approach, and prompt post-call follow-up
• Partner with internal stakeholders on credit requests, and adhere to established portfolio management guidelines
• Monitor, on an ongoing basis, information concerning customer financial performance, condition, and industry trends to determine that any credit exposure is at an acceptable risk and priced accordingly
• Champion the organization’s vision and core values through personal actions and leadership influence to promote high-performing work groups
• Complete administrative responsibilities in a timely manner

Regional Director – SBA Lending

Product Manager

• Drive product strategy and discovery: Identify market opportunities, build business cases, define product vision, and develop data-informed roadmaps.
• Lead end-to-end product execution: Partner closely with Engineering and Design to gather requirements, translate customer needs and technical capabilities into intuitive, scalable solutions, and guide features from concept to launch—using rapid experimentation and iteration to validate ideas along the way.
• Champion the customer experience: Bring the voice of the customer into every decision, uncover pain points, and work with UX to deliver frictionless workflows and high-quality interfaces that delight users.
• Leverage AI tools to accelerate product development: Incorporate AI-driven insights, research, and workflow automation to speed discovery, support decision-making, and enhance product quality.
• Support product launches and readiness: Partner with Product Marketing and customer-facing teams to ensure alignment, clear communication, and organizational preparedness for new feature releases.
• Measure and communicate impact: Define success metrics, evaluate product performance, and share insights that influence iteration and prioritization.