Senior Customer Support Specialist – Quality
ResMed
Cloud
Customer Support Representative
Bitcoin Depot
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Promptly and politely answer incoming calls, emails and text messages from customers using Zendesk, Gmail, Slack and in-house tools
- Multitask between phone, email, chat, and SMS to assist customers
- Work alongside other departments using Slack, Bitaccess, and GSuite
- Monitor Customer “ID Approval” requests with urgency and accuracy
- Troubleshoot customers with blockers on their accounts
- Notate customer accounts with helpful notes for other agents
- Fill out scam reports spreadsheet, gather pertinent information, and ban scammer accounts from the network
- Monitor ATM machines, troubleshoot offline machines, attempt remote opt-reboot, and escalate when needed
- Obtain required information to process refunds for partially filled crypto orders for cash withdrawals
- Track/monitor/interpret transactions via blockchain ledger
- Perform customer support or inside sales outreach to users who signed up but did not complete transactions
Requirements
- 1+ years of experience in customer support or call center work
- Excellent communication skills, both written and verbal
- Knowledge of the cryptocurrency industry, including blockchain technology and major cryptocurrency such as Bitcoin (preferred)
- Ability to work in a fast-paced, dynamic environment
- Knowledge of Zendesk platform (Preferred)
- Ability to multitask between phone, email, chat, SMS
- Experience using GSuite, Slack, and Bitaccess
- Knowledge of how to track/monitor/interpret transactions via blockchain ledger
