Bitcoin Depot

Customer Support

• Promptly and politely answer incoming calls, emails and text messages from customers using Zendesk, Gmail, Slack and in-house tools
• Multitask between phone, email, chat, and SMS to assist customers
• Work alongside other departments using Slack, Bitaccess, and GSuite
• Monitor Customer “ID Approval” requests with urgency and accuracy
• Troubleshoot customers with blockers on their accounts
• Notate customer accounts with helpful notes for other agents
• Fill out scam reports spreadsheet, gather pertinent information, and ban scammer accounts from the network
• Monitor ATM machines, troubleshoot offline machines, attempt remote opt-reboot, and escalate when needed
• Obtain required information to process refunds for partially filled crypto orders for cash withdrawals
• Track/monitor/interpret transactions via blockchain ledger
• Perform customer support or inside sales outreach to users who signed up but did not complete transactions

Customer Support Representative