Bisnow

Account Manager

Bisnow

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $50,000 - $55,000 per year

Job Level

Entry Level

About the role

  • Assist with onboarding new clients, ensuring they are set up successfully on the platform.
  • Provide day-to-day support to clients, answering questions and resolving issues in a timely manner.
  • Help troubleshoot job postings, account access, and general platform questions.
  • Ensure a positive and responsive client experience across all touchpoints.
  • Monitor and respond to inbound emails, support tickets, and website chatbot inquiries.
  • Route requests appropriately and follow through to resolution.
  • Maintain clear documentation of client interactions.
  • Support ongoing maintenance of job postings and employer accounts.
  • Identify, resolve, escalate technical issues or bugs to the appropriate team.
  • Help ensure data accuracy across the platform.
  • Assist with compiling reports on client activity, job performance, and usage trends.
  • Analyze data to identify customer patterns and opportunities for improvement.
  • Support leadership with insights that inform product and growth strategy.
  • Observe client feedback and recurring questions to help identify product or process improvements.
  • Contribute ideas to enhance client experience, candidate flow, and audience development.
  • Support the Enterprise Account Executive with research, proposal preparation, and follow-up.
  • Help manage client requests and ensure timely responses.
  • Assist in preparing materials for client meetings and renewals.

Requirements

  • Curiosity about technology, marketplaces, or online platforms. Exposure to technology tools, customer support platforms, or data analysis nice to have.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Interest in partnering with commercial real estate clients within technology, recruiting, and SaaS environments. Demonstrates a customer-first approach and a strong learning mindset.
  • Comfort working with data in spreadsheets and systems.
  • Natural curiosity for technology, marketplaces, and digital platforms. Experience with technical tools, customer support software, or data analysis is beneficial.
  • Ability to manage multiple tasks in a fast-paced environment.
Benefits
  • + bonuses
  • Get To Know Our Teams! < Click here for more info about Bisnow, Biscred & SelectLeaders!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysistroubleshootingreport compilationdata accuracy
Soft Skills
organizational skillsattention to detailwritten communicationverbal communicationcustomer-first approachlearning mindsetcuriosity