Account Manager

• As an Account Manager, you’ll be the trusted partner for Biscred’s clients, driving adoption, satisfaction, and retention. Your primary focus is to support clients in achieving their goals with our platform while ensuring renewals and identifying expansion opportunities.
• Onboard new clients with personalized training and setup, tailoring the experience to their unique workflows and business growth objectives.
• Build strong, lasting relationships with key stakeholders, acting as their go-to resource for support, best practices, and strategic guidance.
• Proactively monitor client usage and health metrics to identify risks, address churn signals, and ensure consistent engagement with Biscred’s features.
• Partner with clients to define success metrics, regularly reviewing progress and demonstrating ROI to secure renewals.
• Collaborate with Account Executives to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth.
• Serve as the voice of the customer internally, relaying feedback to product, sales, and marketing teams to enhance Biscred’s offerings and processes.
• Develop and share resources like tutorials, case studies, and webinars to empower clients and deepen their platform expertise.
• Resolve client issues swiftly, coordinating with technical support when needed to maintain a seamless experience.
• Maintain detailed, up-to-date records of client interactions, renewal timelines, and account health in HubSpot.
• Work closely with the small team to refine the customer success strategy, testing new approaches to increase retention and satisfaction.
• Meet and exceed renewal rate targets, ensuring Biscred remains a must-have tool for our clients.
• Master the Biscred platform and its evolving capabilities to confidently guide clients and articulate our unique value proposition.

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