Senior Commercial Account Manager
Fastly
Account Manager
Bisnow
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $55,000 per year
Job Level
Mid-LevelSenior
About the role
- As an Account Manager, you’ll be the trusted partner for Biscred’s clients, driving adoption, satisfaction, and retention. Your primary focus is to support clients in achieving their goals with our platform while ensuring renewals and identifying expansion opportunities.
- Onboard new clients with personalized training and setup, tailoring the experience to their unique workflows and business growth objectives.
- Build strong, lasting relationships with key stakeholders, acting as their go-to resource for support, best practices, and strategic guidance.
- Proactively monitor client usage and health metrics to identify risks, address churn signals, and ensure consistent engagement with Biscred’s features.
- Partner with clients to define success metrics, regularly reviewing progress and demonstrating ROI to secure renewals.
- Collaborate with Account Executives to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth.
- Serve as the voice of the customer internally, relaying feedback to product, sales, and marketing teams to enhance Biscred’s offerings and processes.
- Develop and share resources like tutorials, case studies, and webinars to empower clients and deepen their platform expertise.
- Resolve client issues swiftly, coordinating with technical support when needed to maintain a seamless experience.
- Maintain detailed, up-to-date records of client interactions, renewal timelines, and account health in HubSpot.
- Work closely with the small team to refine the customer success strategy, testing new approaches to increase retention and satisfaction.
- Meet and exceed renewal rate targets, ensuring Biscred remains a must-have tool for our clients.
- Master the Biscred platform and its evolving capabilities to confidently guide clients and articulate our unique value proposition.
Requirements
- A relationship-builder with a passion for helping clients succeed and a knack for understanding their needs.
- Comfortable working in a small, fast-paced team where your impact is immediate and essential.
- Skilled at explaining complex tools in a simple, actionable way, with a focus on driving adoption and results.
- Data-savvy, with the ability to analyze usage patterns and translate them into proactive strategies.
- A collaborative problem-solver who thrives on keeping clients happy and engaged.
- Motivated by renewals and retention as key drivers of business success, with a track record of meeting or exceeding goals.
Benefits
- Competitive compensation structure including base salary + uncapped commission & bonuses!
- Medical, Dental and Vision Insurance
- Short and Long Term Disability Insurance - includes maternity and paternity leaves as well
- 401K
- Flexible Spending Account
- Health Savings Account
- Dependent Care Account
- Unlimited Vacation Days
- 7 days paid sick leave
- 9 paid Holidays
- Referral Bonus Program
- Pet Friendly Offices
- You’ll get to work with incredibly smart, passionate, driven, ambitious, kind, caring and mindful people and will rarely experience an overload of policies, bureaucracy or toxicity (the latter, we do not tolerate).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship-buildingclient successproblem-solvingcommunicationcollaborationdata analysisstrategic guidancecustomer engagementtrainingadaptability
