Account Manager

• Maintain existing and drive new customer spend across a large group of customers
• Use automation and technology (including Salesforce and Outreach.io) to streamline engagement, accelerate adoption, and improve customer sentiment
• Evaluate the customer journey to provide insight around key milestones
• Monitor relationship and account health for customers, using playbooks to execute key activities
• Act as a customer’s primary contact, aligning internal resources as needed (including Sales, Sales Engineers, and Technical Account Management)
• Collaborate with the product and marketing teams to provide customer feedback and insights

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