Account Manager
The Walt Disney Company
PMP
Senior Commercial Account Manager
Fastly
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California, Colorado, Illinois, Massachusetts, New York, Oregon, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $96,000 per year
Job Level
Senior
About the role
- Maintain existing and drive new customer spend across a large group of customers
- Use automation and technology (including Salesforce and Outreach.io) to streamline engagement, accelerate adoption, and improve customer sentiment
- Evaluate the customer journey to provide insight around key milestones
- Monitor relationship and account health for customers, using playbooks to execute key activities
- Act as a customer’s primary contact, aligning internal resources as needed (including Sales, Sales Engineers, and Technical Account Management)
- Collaborate with the product and marketing teams to provide customer feedback and insights
Requirements
- 2+ years in a role focusing on customer relationship development and growth
- Strong customer service; professional and friendly demeanor
- Thrives in a multitasking environment, with an ability to prioritize
- High detail orientation and outstanding organizational skills
- Commitment and ability to continually learn new technology and skills
- Independent, self-disciplined and possess strong verbal and written communications skills
- A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts
Benefits
- Medical, dental, and vision insurance
- Family planning and mental health support
- Employee Assistance Program
- Life, Disability, and Accident insurance
- Flexible Vacation policy
- Up to 18 days of accrued paid sick leave
- 401(k) with company match
- Employee Stock Purchase Program
- 11 paid local holidays
- 11 paid company wellness days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicemultitaskingprioritizationdetail orientationorganizational skillscommitment to learningself-disciplineverbal communicationwritten communicationcuriosity
