BioPhorum

Director

• Lead and motivate your Phorum team, ensuring clear objectives, development support, and performance excellence
• Develop and execute the Phorum business plan, ensuring tangible member outcomes and measurable ROI
• Build and maintain strategic relationships with L1 and L2 clients to support insights, retention, and industry impact
• Oversee the delivery of high-quality virtual and in-person meetings, workshops, and events
• Identify opportunities for thought leadership, industry influence, and cross-Phorum collaboration
• Manage Phorum budgets, ensuring costs, resources, and events are aligned with financial and growth targets
• Monitor KPIs, including NPS, eNPS, member retention, profitability, and thought leadership outputs

Phorum Director – Supply Resilience

Systems Engineer

• Administer and support Microsoft Dynamics 365 as the operational system managing core data, memberships, workflows, and collaboration setup
• Maintain and govern SharePoint Online collaboration environments (site structures, document libraries, permissions, content governance)
• Support and troubleshoot integrations between Dynamics and SharePoint, including automated site provisioning, permission management, document storage, and data synchronisation
• Resolve cross-platform issues involving automation, access control, and workflow integrity
• Ensure data quality, scalability, and structured collaboration practice
• Support Azure and Microsoft 365 administration
• Provide internal helpdesk support and manage user lifecycle processes
• Maintain system security hygiene and access controls

IT Systems Engineer

Customer Success Manager

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Manager

• Own a portfolio of Quality member accounts
• Drive engagement, retention, renewal growth and cross-Phorum opportunities
• Help shape the future direction of the programme

Phorum Director – Supply Resilience

IT Systems Engineer

Customer Success Manager

Phorum Engagement Manager – Quality