Bionano

Field Engineer

• Perform Saphyr and Straty installations, upgrades, preventative maintenance and repairs at customer sites (30%).
• Diagnose and resolve complex instrument faults minimizing downtimes (25%).
• Maintain regular, frequent communication with customers/internal partners ensuring resolution leading to customer satisfaction (15%).
• Collaborate with regional and global FSE, FAS, Sales, Development and Technical Support personnel for team success (10%).
• Keep up to date on administrative responsibilities such as providing timely and accurate installation/maintenance reports, parts ordering/ returns and expense reporting (5%).
• Provide relevant customer information updates to internal partners in support of BNG goals and provide technical feedback and design suggestions for product improvement (5%).
• Engage in accurate utilization of the company’s customer database (CRM) (5%).
• Other duties as assigned (5%).

Field Service Engineer II

QA Engineer

• Build and manage automated software testing suites of genomic algorithms (25%).
• Create or assist in creating, socializing, and presenting test approach, test artifacts, testing process, test metrics with appropriate teams (20%)
• Participate in and/or lead test case reviews, user stories, risk assessments, requirement reviews, sprint reviews, backlog grooming sessions (15%).
• Document and execute company software quality plans and reports (15%).
• Produce efficient test procedures, document results clearly, and provide effective communication throughout the software development life cycle (10%).
• Adopt new technologies for automation, software testing, genomic statistical analyses (10%).
• Other duties as assigned (5%).

Field Service Engineer II

Software Quality Engineer II