Field Service Engineer II

Bionano

Field Service Engineer responsible for installation and maintenance of Bionano’s complex genome imaging systems. Collaborating with clients and internal teams to ensure effective support and satisfaction.

Posted 7/30/2026full-timeRemote • Illinois, Maryland, Massachusetts • 🇫🇷 France, 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in the installation, maintenance, and troubleshooting of imaging systems and clinical devices, ensuring high levels of customer satisfaction through effective communication and collaboration. Proficient in utilizing CRM systems and providing technical feedback for product improvement.

Highest-signal resume keywords

Saphyr InstallationStraty InstallationComplex Electronics TroubleshootingProfessional Communication SkillsCapital Equipment Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Imaging Systems AlignmentTroubleshootingPreventative MaintenanceTechnical FeedbackDesign Suggestions

Soft Skills

Customer InteractionTeam CollaborationCommunication Skills

Tools & Technologies

CRM DatabaseLinux ServerNetworking

Certifications & Qualifications

Valid Driver's LicenseValid Passport

Industry Keywords

Research Lab EnvironmentLASER ImagingCapital Equipment Support

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Perform Saphyr and Straty installations, upgrades, preventative maintenance and repairs at customer sites (30%).
Diagnose and resolve complex instrument faults minimizing downtimes (25%).
Maintain regular, frequent communication with customers/internal partners ensuring resolution leading to customer satisfaction (15%).
Collaborate with regional and global FSE, FAS, Sales, Development and Technical Support personnel for team success (10%).
Keep up to date on administrative responsibilities such as providing timely and accurate installation/maintenance reports, parts ordering/ returns and expense reporting (5%).
Provide relevant customer information updates to internal partners in support of BNG goals and provide technical feedback and design suggestions for product improvement (5%).
Engage in accurate utilization of the company’s customer database (CRM) (5%).
Other duties as assigned (5%).

Requirements

What you’ll need

Experience in the alignment and troubleshooting of imaging systems or relevant research/clinical devices.
Must have professional communication and writing skills, interacting well with customers/internal partners.
Must have a valid driver’s license.
Must have a valid passport or ability to obtain one within 3 months of start date.
Based near major airport.
Preferred Skills and Abilities: Capital equipment support experience in the research lab environment. Complex electronics troubleshooting, LASER imaging or Linux Server/Networking experience a plus.

Benefits

Comp & perks

Travel Requirements: Up to 60% travel time expected.
Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions of the position.