Triage work orders to USA, Canada and international partners, technicians and customers
Clearly communicate work schedules to all invested parties (partners and technicians)
Develop and implement service support strategies to enhance customer satisfaction
Monitor, analyze, and report on KPIs to assess performance and identify areas for improvement
Perform cost and performance analysis of production, service and inventory
Utilize data analytics to drive decision-making and improve efficiency
Identify opportunities for cost savings and process optimization
Lead the work order pre‑completion workflow by auditing service visits, enforcing closeout standards, and optimizing processes to reduce aging tasks and improve SLA adherence
Perform Service Triage activities for the Brazilian market and support Brazil installation efforts

Requirements

Bachelor's degree in Business, Computer Science, Operations Management, Supply Chain, or a related field (Required)
4+ years of experience in operations, logistics, or service support management
Strong analytical skills with experience in KPI tracking and data-driven decision-making
Excellent team management abilities
Proven ability to streamline processes and improve operational efficiency
Strong communication and problem-solving skills
Proficiency in operations management software, ERP systems, and data analytics tools.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

data analyticsKPI trackingcost analysisperformance analysisprocess optimizationservice support managementoperations managementlogistics management

analytical skillsteam managementcommunication skillsproblem-solving skills