Binance

Trading Support Specialist – VIP & Institutional

Binance

full-time

Posted on:

Location Type: Remote

Location: United Arab Emirates

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About the role

  • Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
  • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
  • Being the first line support for all account and system related issues
  • Serve as the representative of VIP customers to internal teams including account, finance, risk and products
  • Collect customer feedback and manage projects to realise the product change requirements
  • Provide system and product updates to customers to ensure they are aware of all the major changes in time

Requirements

  • Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
  • Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes
  • Playing a client manager role and able to support client’s growth and business development
  • Understanding of crypto derivative trading products
  • Outstanding problem solving skills with the ability to resolve issues under high pressure
  • Excellent communication skills to facilitate cross departmental communication
  • Able to participate in an on-call rotation, as required by the business
  • Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders
  • Hands-on experience in API trading is a strong plus
  • Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus
  • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
Benefits
  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API tradingtrading platformstrading ordersexecution processescrypto derivative trading productsblockchain transactionsderivative trading productsfutures
Soft Skills
problem solvingcommunicationclient managementproject managementcross departmental communicationability to work under pressure