Binance

Customer Service Specialist, Hindi/English

Binance

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Junior

Tech Stack

Go

About the role

  • Handle high volume live chat and other online tools
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately document customer requests
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Go the extra mile to engage customers

Requirements

  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
  • College degree or above
  • Bilingual proficiency in English and Hindi is required for effective communication with international partners and stakeholders.
  • Previous experience with cross-functional support will be advantageous
  • High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
  • Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
  • Passionate for the customer service industry and can accept to work under different work shifts
  • Positive about the crypto industry
Benefits
  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicelive chatonline toolscross-functional support
Soft skills
communicationhonestyintegrityproactivemeticulousresponsibilityteam spiritability to work under pressurestrong communication skillspassion for customer service
Certifications
college degree